Job Description

Ready to lead a dynamic clerical team? Be part of a specialist medical clinics
n Imaging Queensland is seeking an experienced and people-focused leader for the role of a Clerical In Charge (Practice Manager) across our Brisbane City and Diagnostic Imaging for Women (DIFW) clinics , located in the heart of Queen Street Mall.
n This is a rare opportunity to lead two established, high-profile clinics in Brisbane's CBD, driving operational excellence while fostering a unified and high-performing clerical team.
n Your leadership will directly influence patient experience, team engagement, and service quality across the hub.
ABOUT THE ROLE:
n You'll be responsible for the overall coordination of day-to-day operations, performance, and service delivery across the two sites, ensuring consistency and quality in patient care and administrative processes.
n You will work closely with reception teams, modality leads, radiographers, sonographers and other internal stakeholders to support staff engagement, service efficiency, and optimal patient flow playing a key part in building unity between the sites, fostering a connected team culture, and supporting the delivery of exceptional diagnostic imaging services.
n You will report directly to the Administration Services Manager, working closely to implement operational strategies, drive team performance, and ensure high-quality clerical services across both sites.
KEY RESPONSIBILITIES:

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Lead clerical teams across Imaging Brisbane City & DIFW

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Oversee reception operations, patient bookings, phones, and front-of-house service delivery

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Manage staffing, rosters, leave coverage, and timesheet approval

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Provide leadership, coaching, and performance support to the clerical team

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Monitor workflows and daily operations to ensure high levels of efficiency and service quality

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Champion a consistent, collaborative, and respectful workplace culture across all sites

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Coordinate cross-site communication and ensure alignment with clinical teams

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Identify and lead improvement initiatives in partnership with the Administration Services Manager and Territory Manager

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ABOUT YOU:

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️ Demonstrated experience in a senior clerical or administrative role within a medical or radiology setting

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️ Strong leadership skills with experience managing teams

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️ Excellent communication, time management, and organisational skills

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️ High level of attention to detail, with strong problem-solving capabilities

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️ Confident in rostering, compliance, and operational decision-making

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️ Passionate about staff development, team culture, and service excellence

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️ Proactive, solutions-focused, and approachable

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️ Sound knowledge of Medicare, DVA, Workcover, and inpatient billing processes

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WHAT WE'RE OFFERING:

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A leadership role with scope for innovation, collaboration, and growth

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A supportive, high-performing team environment

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Access to Imaging Queensland's leadership training and development programs

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Uniforms provided

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Recognition through staff awards programs

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Fitness Passport with access to 1000+ facilities nationwide

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Employee benefits including paid parental leave, wellbeing support, and discounted healthcare for you and your immediate family

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Annual salary reviews

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T his is a full time position, working a 9 day fortnight Monday to Friday (38 hours), and occasional weekend work if operationally required. Clinic hours are between 7:45am - 5:15pm

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HOW TO APPLY

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Click Apply!

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For a confidential chat or find out more about IQ please contact our Talent Acquisition Business Partner - Jodie via .

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Building a healthier world, by delivering the best health outcomes one patient at a time!

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Please note: A Police Check will be required for the successful applicant.

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Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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Building a healthier world, by delivering the best health outcomes one patient at a time.

📌 Clerical In Charge - Brisbane & DIfW (Petrie Terrace)
🏢 Integral Diagnostics
📍 Petrie Terrace