Job Description

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02nd September, 2026 n

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- Customer Service Consultants (Contact Centre) - multiple roles available
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- Based onsite 5days in Milton QLD - one train stop from Brisbane CBD
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- Brand new team - Exclusive roles with WorkTrybe + Sumo Energy
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- Paying $60K+Super - Permanent opportunity - grow your career in nurturing, fun environment
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- Full time roles - 7.30am-6pm rotating roster, Monday-Friday
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Be part of something new. Help rebuild a brand. Grow your career.
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nWorkTrybe have been partnering exclusively with Sumo Energy as they establish a brand new Queensland contact centre team. This is your chance to join a growing team of enthusiastic individuals , shape the culture and build your career in a business that's going through a major transformation.n
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The Role
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nAs a Customer Service Consultant, you'll be the voice of Sumo Energy helping customers with a wide range of enquiries while delivering an experience that actually feels human.n
nThis is a high-volume inbound contact centre role (50-100 calls per day), where quality, empathy and attention to detail matter.n
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- Handling inbound customer enquiries across billing, payments and accounts
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- Updating plans, tariffs & account details
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- Navigating multiple systems and maintaining accurate notes (critical!)
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- Managing conversations in line with strict energy industry compliance
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- Identifying when to escalate (e.g. safety concerns like gas leaks)
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- Taking the extra time to ensure customers feel heard and supported
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What we're looking for n
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- Strong customer service mindset - friendly, empathetic and solutions-focused
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- Experience in a call centre or customer-facing role (entry-level considered)
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- Excellent communication & listening skills
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- Ability to learn systems quickly and work across multiple screens
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- High attention to detail, especially with note-taking and compliance
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- A proactive attitude - willing to learn, improve and grow
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- Comfortable working in a regulated environment
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Energy experience is not required - full training providedn
Shifts & Salary n
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- $60,000 + Super
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- Monday-Friday rotating roster between 7:30am - 6:00pm to service customers across Australia
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- 37.5 hours per week
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Why join Sumo Energy?
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nSumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.n
nYou'll be joining a team where:n
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- Leadership is hands-on and supportive
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- The setting feels like a startup within an established business
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- There's real opportunity to progress and shape your career
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nReady to be part of the rebuild?n
nIf you're looking for more than "just another call centre job" - and want to be part of something you can actually influence - we'd love to hear from you.n
n*Full working rights are required for this role. n

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📌 Customer Service Consultants (Queensland)
🏢 WorkTrybe
📍 Queensland