Job Description

15th September, 2026 n

Customer Experience Specialist Truganina VIC 3029 Full-time
n Our client is a leading Australian manufacturing and packaging business, seeking an experienced Customer Experience Specialist to join its team in Truganina.
n Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and be the key contact for customer enquiries, orders, delivery coordination and issue resolution .
n Key Responsibilities

n

n
- Manage customer enquiries via phone and email
n
- Process orders, amendments and delivery requests
n
- Build robust relationships with an allocated customer portfolio
n
- Support sales with quotes, pricing, reporting and administration
n
- Liaise with manufacturing and supply chain teams to resolve issues
n
- Manage invoices, PODs, credits and returns
n
- Maintain accurate customer records and support forecasting activities
n





About You nn
- Previous Customer Service, Internal Sales, Customer Experience or Planning experience
n
- SAP experience is essential
n
- CRM experience, ideally Dynamics
n
- Strong administration and attention to detail
n
- Excellent communication and relationship-building skills
n
- Confident using Microsoft Office, particularly Excel
n
- Proactive, customer-focused and able to manage competing priorities
n

This is a great opportunity to join an established organisation offering career development, a supportive team environment and the opportunity to make a real impact on customer experience and business performance. n
Apply now to discuss the opportunity with Symmetry HR. n

📌 Customer Experience Specialist (Victoria)
🏢 Symmetry Human Resources
📍 Victoria