Job Description

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Expression of Interest | Administration & Case Management | Insurance Repairs | Growth and Stability | High Performing Builder

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Responsive Building is a high-performing insurance repair builder delivering quality outcomes across Queensland and New South Wales.

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We are recognised for our solid culture, stability, and commitment to excellence.

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Backed by established Tier One client partnerships and long-term contracts, we are experiencing sustained growth. This delivers genuine stability, robust systems, and excellent long-term career opportunities within a well-established and reputable builder.

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Due to continued growth and increasing project demand, we are inviting Expressions of Interest from experienced administration and case management professionals who are interested in joining our team.

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We are looking for capable, organised, and solutions-focused professionals who can thrive in a fast-paced environment and contribute to the continued success of our business.

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The Opportunities

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Depending on your experience, skills and suitability, opportunities may be available across our Administration and Case Management functions.

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Administration opportunities may include:

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- Providing administrative and operational support
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- Managing data entry, documentation, records, and correspondence
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- Supporting customer enquiries and maintaining professional communication
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- Coordinating appointments, scheduling, and follow-up tasks
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- Assisting internal teams with day-to-day administration
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- Maintaining accurate information across business systems
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- Supporting the efficient flow of information between internal teams, clients, and stakeholders
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Case Management opportunities may include:

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- Coordinate insurance repair projects from approval through to completion
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- Manage scheduling, workflow, and project administration with accuracy and structure
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- Maintain clear, professional communication with clients, insurers, supervisors, and trades
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- Drive progress across multiple projects while ensuring timelines, quality, and KPIs are met
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- Proactively resolve issues to maintain momentum and achieve positive outcomes
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- Maintain accurate job information and ensure outstanding actions are followed through
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About You

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We are interested in hearing from professionals who have:

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- Proven experience in administration, customer service, case management, insurance repairs, construction, property, claims coordination, or a related field
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- Strong communication and stakeholder management skills
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- Excellent organisation and attention to detail
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- The ability to manage competing priorities in a fast-paced environment
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- A professional, accountable, and solutions-focused approach
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- Confidence working with computer systems and learning new software
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- The ability to work independently while contributing positively to a high-performing team
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- Experience with PRIME software highly regarded for case management opportunities
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- Relevant industry qualifications advantageous
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What We Offer

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- Secure, long-term opportunities backed by major industry contracts and ongoing project demand
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- Competitive remuneration aligned with experience and the position offered
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- Genuine career development and progression opportunities within a growing business
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- Supportive, family-oriented culture where people are valued and supported
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- Flexible work arrangements where operationally suitable
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- Robust systems and established processes
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- Access to Employee Assistance Program (EAP) support and wellbeing services
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Expression of Interest

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If you are an experienced administration or case management professional looking for a stable opportunity with a respected, high-performing builder, we would like to hear from you.

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When applying, please indicate whether you are primarily interested in Administration, Case Management, or are open to either opportunity.

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Your application will be reviewed based on your experience, skills, and suitability for current and upcoming opportunities within Responsive Building.

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Apply Now

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Submit your resume outlining your experience and the type of opportunity you are interested in. We look forward to hearing from you.

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Responsive Building is a merit-based employer committed to equal opportunity.

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📌 Administration and Case Management - Expression of Interest (Hillcrest)
🏢 Responsive Building Pty
📍 Hillcrest