Job Description

Job Description: n

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Australian Citizens residing in Australia only respond.

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1. Must have: o Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. o At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer. Applications without any of these certifications will be not considered.

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2. Have specialist ICT skills and knowledge in the following: o Import and management of data through tools such as Salesforce Data loader. o Salesforce Reports and Dashboards. o User provisioning and profiles and permissions. o Process automation using flows to improve efficiency and user experience. o Debug Incidents in Production.

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3. Experience in Service Cloud, Experience Cloud and Public Sector Solutions.

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4. Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.

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5. Minimum NV1 security clearance.

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6.



Be able to attend the Canberra office in-person 3 days per week.

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Desirable criteria

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1. Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.

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2. Proven capability in managing and executing Salesforce Sandbox Refresh activities.

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3. Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on recent features and enhancements.

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4. Working understanding of Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents.

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Required Skills: n

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Spring Permissions Profiles Import Kanban User Experience Agile Features Agile Methodologies Developers Communication Skills Automation Scrum Security Troubleshooting Business Communication Management

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📌 Senior Salesforce Helpdesk Support (New South Wales)
🏢 Softtest pays pty
📍 New South Wales