Job Description

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Cambridge | Full time Hybrid - 4 days on site
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Are you an experienced Infrastructure or Systems Engineer looking for an opportunity to take ownership of IT services and influence technology strategy within a prestigious organisation?

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We are recruiting on behalf of a highly respected educational institution seeking a talented Systems Infrastrucutre Engineer to join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment.

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This is an ideal position for a senior technical professional with strong Microsoft infrastructure expertise, networking knowledge and a passion for delivering secure, resilient and high-performing IT services.

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The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications.

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You will take ownership of key systems, provide third-line support for complex technical issues, lead infrastructure projects and ensure services meet agreed performance, security and availability targets.

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Working closely with the Head of IT, you will contribute to strategic technology decisions while also supporting the development of colleagues through mentoring and technical leadership.

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nKey Responsibilities Infrastructure Management n
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- Take ownership of assigned infrastructure systems and network services.
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- Ensure high availability, resilience, capacity and performance across the environment.
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- Maintain security, integrity and continuity of business-critical services.
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- Develop technical standards,



service designs and operational procedures.
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- Monitor and improve infrastructure performance and service delivery.
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nApplication Management n
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- Provide technical guidance on application security, licensing, backup and disaster recovery requirements.
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- Evaluate and implement software upgrades and enhancements.
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- Ensure systems are appropriately documented and supported.
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- Promote best practice around application management and operational use.
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nThird-Line Technical Support n
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- Act as the final escalation point for complex infrastructure and service issues.
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- Lead the investigation and resolution of major incidents.
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- Perform root-cause analysis and implement long-term fixes.
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- Support critical business systems and enterprise applications.
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- Ensure service levels are maintained across the IT estate.
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nIT Service Management n
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- Lead activities across:
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- Incident Management
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- Request Management
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- Problem Management
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- Change Management
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- Drive continual service improvement initiatives.
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- Ensure governance processes and operational standards are followed.
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nProject Delivery n
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- Provide technical leadership on infrastructure and technology projects.
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- Define scope, costs, resources and implementation plans.
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- Coordinate delivery across internal teams and external suppliers.
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- Ensure projects are delivered on time and within budget.
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nSecurity & Compliance n
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- Monitor infrastructure security and service compliance.
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- Investigate security incidents and implement corrective actions.
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- Contribute to security policies, standards and best practice.
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- Support compliance with recognised frameworks and controls.
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📌 Systems Infrastructure Engineer (Western Australia)
🏢 So Code
📍 Western Australia