We are seeking casual staff with the flexibility to work several shifts a week, Monday - Sunday, including evening work. Great as a second job or may suit experienced university student. Assist our guests accessing temporary housing by manning our Help Desk which organises reservations/bookings, enters data into our CRM database and makes referrals to external services as appropriate.

Bring your dedication to supporting those who are experiencing, or at risk of, homelessness. We are a charity with a different perspective. By keeping people, families and community at the heart of everything we do, and providing essential services, we walk alongside people on their journey back 'home'. Our mission is to empower people with Dignity and prevent, respond to, and end homelessness.

What's in it for you

- Above award rates penalties

- 5-hour shifts available, Monday to Friday and 4-hour weekend shifts

- Afternoon and evening work (up to 10pm)

- Shifts available Monday to Sunday

- Supportive, passionate team

- Remote working in a private location of your choice

Key duties

- Answer a wide variety of calls to our 1300 telephone number to assist our guests experiencing homelessness, as well as government and non-government agencies and Dignity team members

- Process bookings using our purpose-built CRM and arrange appropriate services/referrals

- Assist our guests to remotely access our Supported Temporary Accommodation

- Follow policies and procedures relating to incident management

- Ensure accurate record keeping and database management

- Additional administration duties as required

What you'll need





- Be Sydney-based or be able to travel to Sydney for occasional team meetings & organisation-wide events

- Suitable remote working conditions including reliable internet and privacy

- Availability/flexibility to work a variety of shifts across 7 days
- A background in a busy call centre/reception environment

- Excellent computer literacy, data entry, MS office

- Excellent verbal and written communication

- Organisation and time management skills

- Personal maturity, self-awareness, and an ability to remain calm during high-pressure situations

- Proven capacity to manage skilled boundaries

- Able to listen respectfully to our guests who often have complex needs and backgrounds
- The capacity to work with dignity at all times
- A current employment Working with Children Check or ability to obtain

- DV Aware Certification or willingness to obtain

Location: Remote | Occasional Sydney attendance

Position: Casual | Minimum availability 2-3 shifts per week | Monday to Sunday

How to apply: Please submit both your cover letter and an up-to-date CV via SEEK.

For more information about Dignity visit our website www.dignity.org.au or Facebook https://www.facebook.com/dignityltd/

Dignity Ltd is a registered charity with the Australian Charities and Not-for-profits Commission.

We are an EEO employer and value the diversity of our people. Dignity is committed to being a Child Safe organisation.

Please note that only suitably experienced applicants meeting the above criteria will be contacted.

We thank you for your interest in working with Dignity.

📌 Call Centre - Bookings & Help Desk | Homelessness Services (Sydney)
🏢 Dignity
📍 Sydney