Job Description

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Alder Group is proudly celebrating 23 years in 2026, bringing engineering and construction teams together under one roof to deliver high-quality building, civil and infrastructure projects across Queensland and Northern NSW.

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Are you a hands-on IT professional who enjoys solving problems and helping people get the most from technology?

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Alder Group is looking for an IT Tech Support professional to provide frontline IT support across our offices and project sites. This is a varied, customer-focused role where you'll be the go-to person for Level 1 and Level 2 support, device deployments, Microsoft 365 support, and onsite technology assistance.

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Working closely with our IT Operations Specialist, you'll gain exposure to broader infrastructure and systems administration activities, making this an excellent opportunity for someone with a continuous learning mindset with a desire to develop into more advanced infrastructure and systems administration responsibilities.

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Key Responsibilities

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- Provide Level 1 and Level 2 IT support for staff across the business.
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- Manage incidents and service requests through the service desk system.
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- Deploy, configure and troubleshoot laptops, desktops, mobile devices and peripherals.
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- Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
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- Assist with user onboarding, offboarding and account management.
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- Travel to offices and project sites to provide onsite support and equipment setup.
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- Support meeting rooms, collaboration technology and workplace devices.
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- Maintain asset registers,



inventory records and equipment lifecycle activities.
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- Provide basic infrastructure and smart-hands support for networks, server rooms and technology vendors.
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- Contribute to cybersecurity, patching and continuous improvement initiatives.
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About You

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You'll be a proactive and customer-focused IT professional who enjoys solving problems, building strong relationships and delivering exceptional support to end users.

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To be successful in this role, you'll have:

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- An IT qualification or equivalent industry experience.
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- Experience supporting Windows 11 and Microsoft 365 environments.
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- Experience with service desk or ticketing systems.
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- Experience configuring and troubleshooting end-user devices.
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- Knowledge of Active Directory and/or Microsoft Entra ID.
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- A robust customer service focus and commitment to user satisfaction.
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- Excellent verbal and written communication skills.
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- Strong problem-solving and troubleshooting abilities.
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- The ability to work independently and effectively manage competing priorities.
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- High attention to detail and a disciplined approach to documentation and record keeping.
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- Professionalism,



integrity and accountability in all interactions.
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- A current driver's licence and willingness to travel regularly between offices and project sites.
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About Alder Group

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At Alder Group, we deliver award-winning construction and infrastructure projects that positively impact communities across Queensland and Northern NSW. Our diverse portfolio spans Infrastructure, Water and Wastewater, Education, Health, Commercial, Industrial, Hospitality and Community sectors.

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What sets us apart is our people. We foster a collaborative and supportive culture where individuals are empowered to grow, contribute and make a genuine impact. When you join Alder Group, you become part of a team that takes pride in delivering quality outcomes safely, efficiently and with integrity.

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What We Offer

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- A supportive and collaborative workplace where people are valued, respected and encouraged to do their best work.
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- A genuine "One Team" mindset and focus on continuous improvement.
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- Opportunities to develop your capability, expand your experience and grow your career within a energetic and evolving business.
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- Exposure to a broad range of technologies, projects and business operations.
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- A structured pathway into systems administration and infrastructure-focused roles.
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- A competitive remuneration package aligned to your experience and the value you bring to the role.
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If you're looking for a role where you can make a real impact, work with great people and continue building your IT career, we'd love to hear from you.

📌 IT Tech Support (Hope Island)
🏢 Alder Group
📍 Hope Island