Summary:

As a Customer Care Consultant in the financial services sector, you will play a vital role in ensuring customer satisfaction and loyalty. Based in Sydney, Current South Wales, this permanent, full-time position is ideal for individuals looking to start their career in a dynamic and rewarding environment. You will be the first point of contact for our clients, providing them with essential support and guidance regarding our financial products and services.

Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with account management, including transactions, inquiries, and problem resolution.
- Provide accurate information about financial products and services to enhance customer understanding.
- Document customer interactions and maintain accurate records in the customer relationship management system.




- Collaborate with team members to improve service delivery and customer satisfaction.
- Identify opportunities for upselling and cross-selling financial products based on customer needs.
- Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:

- High school diploma or equivalent; further education in finance or customer service is an advantage.
- Previous experience in a customer service role is preferred but not essential.
- Strong communication skills, both verbal and written.
- Ability to work effectively in a team and independently.
- Proficient in using computer systems and customer relationship management software.
- A positive attitude and a willingness to learn and adapt in a fast-paced environment.
- TEST 123

📌 Customer Care Consultant (Sydney)
🏢 ScotPac
📍 Sydney