Guest Service Manager (City of Gold Coast)

Guest Service Manager (City of Gold Coast)

18 Sep
|
BuildRight Construction AU
|
City of Gold Coast

18 Sep

BuildRight Construction AU

City of Gold Coast

JoinaleadingpremiumapartmenthotelgroupinQueenslandasaGuestServiceManager.Thisleadershiproleisidealforanexperiencedhospitalityprofessionalwhoispassionateaboutdeliveringexceptionalguestexperienceswhileleadingfrontofficeoperations.YouwillworkcloselywiththeHotelManagerandcollaboratewithhousekeepingandmaintenanceteamstoensureoutstandingservice,smoothdailyoperations,andhighpresentationstandards.Thisisanexcellentopportunitytoadvanceyourcareerwithawell-establishedhospitalityorganisation.

The Chance

JoinaleadingpremiumapartmenthotelgroupinQueenslandasaGuestServiceManager.Thisleadershiproleisidealforanexperiencedhospitalityprofessionalwhoispassionateaboutdeliveringexceptionalguestexperienceswhileleadingfrontofficeoperations.YouwillworkcloselywiththeHotelManagerandcollaboratewithhousekeepingandmaintenanceteamstoensureoutstandingservice,smoothdailyoperations,andhighpresentationstandards.Thisisanexcellentopportunitytoadvanceyourcareerwithawell-establishedhospitalityorganisation.

Key Responsibilities

- Leadandoverseedailyfrontofficeoperationsandguestservicedelivery
- Supervise,coachanddevelopthefrontofficeteam
- Createapositiveandcollaborativeworkplaceculture
- Handleguestfeedbackandresolveconcernsprofessionally
- Ensureallfrontdeskproceduresarecompletedaccuratelyandefficiently




- Deliverexceptionalcustomerserviceandexceedguestexpectations
- Prepareandmanagestaffrostersandpayrollrequirements
- Workcloselywithhousekeepingandmaintenancetomaintainpropertystandards
- Ensurecompliancewithcompanypolicies,proceduresandservicestandards
- SupporttheHotelManagerwithdailyoperationalresponsibilities
- ManagehoteloperationsintheabsenceoftheHotelManager
- Maintainhighstandardsofprofessionalismandguestsatisfaction

Requirements & Eligibility

- PreviousexperienceasaDutyManager,ManageronDuty,AssistantManagerorsimilarleadershiprole
- Experienceworkingwithina4-staror5-starhotelenvironment
- Strongleadershipandteammanagementskills
- Excellentcustomerserviceandguestrelationshipmanagementabilities
- Strongcommunicationandinterpersonalskills
- Abilitytoworkeffectivelyunderpressureinafast-pacedenvironment
- Excellentorganisationalandtimemanagementskills
- Professionalpresentationandpositiveattitude
- Abilitytocollaboratewithmultipledepartments
- Commitmenttodeliveringoutstandingguestexperiences

Special Instructions

Eligibleforvisasponsorshipifrequiredfortherole.

Full visa sponsorship available under Australia Subclass 482 / 186 Employer Nomination.

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📌 Guest Service Manager (City of Gold Coast)
🏢 BuildRight Construction AU
📍 City of Gold Coast

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