Purpose

As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions,



verifying billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
- Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry is preferred
- Proficiency in using reservation and property management systems is a plus
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile

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📌 Reservations Agent (Darwin)
🏢 Accor Apartments and Realty
📍 Darwin