This role is responsible for building and maintaining effective relationships with specialty tenant customers across a portfolio of shopping centres, with a core focus on minimising rental arrears through skilled, consistent and efficient debt management. Reporting to the Regional Manager and working closely with the Centre Managers, you will be the first point of contact for tenants on all things rent-related — balancing commercial outcomes with genuine care, empathy and resilience.
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Key responsibilities
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- Collecting specialty rent across a portfolio of shopping centres, with potential to expand into national account management
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- Completing ad hoc reconciliations of tenant account ledgers
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- Receipting unallocated cash and reviewing the monthly prepayments ledger
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- Preparing payment-on-time reporting and recommending payment plans or bad debt write-offs where appropriate
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- Processing and managing reminder letters and acting as first point of contact for all rent enquiries
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- Signing up tenant customers to direct debit arrangements
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- Resolving payment enquiries and disputes in line with debt management policy
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- Driving positive tenant relationships and lifting customer satisfaction (NPS) across the portfolio
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About you
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- Strong debt collection experience gained within a retail or banking environment
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- Excellent relationship-building and communication skills, comfortable engaging at all levels
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- A commercially minded, quick-thinking approach with superior negotiation skills
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- Well-developed numerical skills and strong attention to detail
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- A tertiary qualification in property, finance or a related business discipline
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- The ability to lead, motivate and influence indirect reports
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- High energy, tenacity and resilience, with a genuine passion for problem-solving
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- Advanced computer literacy across Word, Excel, PowerPoint and Outlook
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About us
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Our client is a leading Australian landlord with a long-standing track record in property investment in retail shopping centres. Known for an incredible culture and how they manage a national portfolio of high-quality retail assets.
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You'll join a collaborative, high-performing team within a highly respected property organisation — one that values partnership, insight and integrity, and invests genuinely in its people. This role offers real scope to make an impact, build lasting tenant relationships and grow your career within a leading national property group.