Job Description

## Customer Service AgentApply: AUS > Southport > Bailey Crs > PLANT 3249 Hymix Southport Concrete: Full time: Posted Today: JR10017489Are you someone who thrives in a fast-paced environment, loves solving problems, and enjoys delivering outstanding customer experiences?

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At Hymix, no two days are the same. One minute you're helping a customer arrange a delivery, the next you're working with operational teams to find a solution when plans change. As a Customer Service Agent, you'll be the vital link between our customers and our business, ensuring every order is managed accurately, efficiently, and with a customer-first mindset.

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Success in this role comes from staying calm under pressure, thinking on your feet, and genuinely caring about helping customers achieve the best outcome.**About the role**You'll play a key part in delivering exceptional service and ensuring a smooth customer experience by:* Managing customer orders and delivery requests accurately and efficiently* Building strong relationships with customers and internal stakeholders* Communicating proactively to keep customers informed and projects moving* Solving problems and finding practical solutions when circumstances change* Working closely with operational teams to coordinate successful outcomes* Providing service that customers remember for all the right reasons* Contributing to a positive and collaborative team workplace**About you**We're not looking for concrete industry experience. We're looking for people with the right attitude and a genuine passion for customer service.

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You'll bring:* Excellent communication and relationship-building skills* A positive, can-do attitude and willingness to learn* Strong problem-solving abilities and sound judgement* The ability to remain calm and organised in a fast-paced environment* High attention to detail and robust administrative skills* Confidence working with multiple stakeholders and competing priorities* Previous customer service, administration, logistics, scheduling, or coordination experience will be highly regarded**What's in it for you?**At Hymix, this isn't just a customer service role.

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It's an opportunity to build a long-term career with a business that helps build Australia.**We offer:*** Full training and support to help you succeed, regardless of industry background* A full-time 38-hour week worked across five days* Shifts rostered between 5:00am and 5:00pm* Potential for one Saturday shift per month, with plenty of notice provided* Genuine career development opportunities across Allocations, Sales, Production and other areas of the business* A supportive team culture where hard work, initiative and growth are recognised* Access to a range of employee advantages including salary sacrifice options, learning and development opportunities, discounted health insurance, novated leasing and employee discounts**Why Hymix?**At Hymix, we're helping build Australia's communities through quality concrete solutions and outstanding service.

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We're committed to creating an inclusive workplace where people can grow, develop their careers, and be recognised for the contribution they make every day.**Ready to build your future with Hymix? Apply today.**

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