Job Description

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- Contract toDecember2026
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- Canterburylocation
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- $65per hour
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Join alarge anddiverse organisation delivering critical technology services to support business operations and community outcomes.

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You willbe responsible forproviding Level 2 support, complex troubleshooting, system analysis, and ongoing maintenance of enterprise applications.

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This will see you involved in:

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- Investigate, diagnose, and resolve complex application issues
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- Provide escalation support and root cause analysis for enterprise systems.
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- Manage and prioritise service desk tickets, incidents
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- Monitor system performance to ensure that all software applications are functioning well
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- Document technical issues,resolutionsand system performance
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- Weekly reviews on project status
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To be considered for this role we are eager to speak with candidateswith:

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- Experiencesupporting andmaintainingtwo or more enterprise applications, including ERP, EDRMS
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- Strong experience with Microsoft 365, Windows 10/11, Active Directory, Citrix, cloud technologies, and related ICT systems.
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- Proven experience in ICT support and delivering excellent customer service.
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- IT project experience
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- Mix of corporate and government experience
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- Sound understanding of project financials
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- Understandingofchange management activities
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- Robust analytical and problem-solving skills with the ability to manage multiple requests and meet service level agreements (SLAs).
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#J-18808-Ljbffr

📌 Senior Application Support Analyst (New South Wales)
🏢 Ignite
📍 New South Wales