This well respected not-for-profit disability service provider dedicated to delivering high-quality, person-centred supports that empower individuals to lead meaningful and fulfilling lives is seeking a strong Chief Operating Officer (COO).
The COO will provide executive oversight of service delivery, operational performance, quality, risk management, compliance, workplace health and safety, and financial performance across the organisation. You will work closely with senior leaders including the Disability Services Manager, Corporate Services Manager and other operational leads to drive continuous improvement, operational sustainability and service excellence across accommodation, day programs, health services and support coordination. The successful candidate will also serve as Deputy CEO, representing at the Board, government and community forums when required.
Key responsibilities
Provide executive leadership across all operational service areas
Translate strategic goals into practical operational plans and measurable outcomes
Drive service excellence, continuous improvement and organisational performance
Lead quality, risk, compliance and WHS frameworks across the organisation
Oversee operational financial performance in partnership with the CFO
Ensure compliance with NDIS Practice Standards and regulatory requirements
Support and mentor senior operational leaders
Develop and implement operational policies, procedures and governance systems
Lead organisational change initiatives and strategic execution
Act as Deputy CEO and represent company with key stakeholders when required
About you
Tertiary qualification in Business, Operations Management, Disability Services, Community Services or a related discipline