Job Description

Why You'll Love Working With Us

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Some of the key benefits for the position and employment at Programmed, include:

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- Competitive pay : Attractive salary with an annual performance and remuneration review program.
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- Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more!
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- Invest in you : We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career.
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- Your well-being, our priority: Generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.
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About The Opportunity

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Programmed Electrical Technologies department is seeking an Administration Assistant to join our team in Collingwood . Reporting directly to the Service Division Manager, this full-time role plays a key part in coordinating daily operational activities and ensuring the successful execution of deliverables aligned with our customer service contracts.

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You'll be part of a highly engaged team that works across multiple disciplines, ensuring the seamless management of work orders and the delivery of outstanding service to our clients. In this front-line role, you'll engage directly with customers, helping manage expectations while maintaining our reputation for high-quality service.

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Key Responsibilities

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- Manage work orders, coordinating labour, materials, and equipment to ensure timely, high-quality service delivery.
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- Maintain consistent and transparent communication with clients, ensuring expectations are met or exceeded.
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- Coordinate scheduled maintenance plans in accordance with contract requirements, timeframes, and budget constraints.
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- Review staff timesheets to ensure accuracy and compliance.
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- Monitor and report on service contract performance,



assisting in continuous improvement initiatives.
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- Work closely with subcontractors to ensure compliance with HSEQ standards and take proactive steps to resolve any site issues.
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- Maintain accurate documentation, including budget tracking, forecasting, and procedural records.
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- Support business growth by identifying opportunities for additional work and championing operational excellence.
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About You

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To succeed in this role, you'll bring a proactive, organised approach and a genuine passion for delivering exceptional customer service. You're a strong communicator and a natural problem solver who thrives in a quick-paced, operational environment. You'll also possess:

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- Previous experience in a administrative role.
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- High-level organisational skills and the ability to juggle competing priorities.
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- Confidence in using Microsoft Office (Word, Excel) and other business applications.
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- An understanding of HSEQ requirements and a proactive attitude to safety and compliance.
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- The ability to collaborate within cross-functional teams and build strong stakeholder relationships.
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- Background in audio visual (AV), service industry, or IT sectors is highly regarded.
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Who are we?

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Programmed Electrical Technologies is one of the leading providers of audio visual, communications and electrical services, providing customers with a complete end-to-end solution across a multitude of industries. Working with Programmed Electrical Technologies means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

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Our Commitment

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Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

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Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

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To learn more about working with Programmed, we encourage you to visit our website.

📌 Administration Assistant (Victoria)
🏢 Programmed Maintenance Services
📍 Victoria