Job Description

Located in Beaudesert, Bush's Proteins is one of Australia's largest service rendering plants. Bush's Proteins is a function of the A J Bush & Sons business which is family owned and operated with over 115 years of history in the meat industry. The Head Office is located in Homebush, NSW.

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Bush's Proteins converts animal by-products into valuable commodities such as meat-based protein meals and fats / oils, commonly used as key ingredients in stock feed, pet food, aqua feed and fertiliser.

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We are expanding our customer engagement function and seeking a confident, proactive Account Manager to manage our SME customer base and drive service quality.

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This is a hands-on, field-focused role-ideal for someone who enjoys building relationships, solving problems quickly, and working closely with transport and operations teams to deliver outstanding service.

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Why This Role Matters

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You will manage approximately 300 active accounts, ensuring they receive reliable, compliant collection services while identifying opportunities to improve standards, grow revenue, and strengthen long-term relationships.

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If you thrive on autonomy, enjoy being on the road, and can confidently pick up the phone or walk into a customer site to resolve issues, this role will suit you perfectly.

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What You'll Be Doing

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Act as the primary contact for SME retail and small processor customers

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Educate customers on contamination, specifications, and collection requirements

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Identify growth opportunities and drive revenue-generating activities

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Operational Coordination

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Coordinate daily collection activities with transport contractors

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Resolve non-conforming collections and support customers to improve standards

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Work with the logistics team and Head of Commercial to optimise routes

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Collaborate with Production and Logistics teams to resolve service issues

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Business Development

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Engage and onboard prospective accounts

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Support pricing discussions and value-proposition communication

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Contribute to building the broader customer engagement and account management framework

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Performance & Reporting

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Achieve KPIs linked to customer conversion, revenue growth, service quality, and retention

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Provide regular reporting on account performance and commercial opportunities

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Participate in developing bonus/commission structures tied to paid-model uptake

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1-2 days office-based, remainder spent visiting customers and overseeing collections

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Company vehicle provided (fuel + e-tag)

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High autonomy with strong expectations for proactive communication

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Work closely with commercial, logistics, production, and contractor teams

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What You Bring

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2-5+ years in account management, customer service, or business development

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Strong communication skills and confidence engaging customers at all levels

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Experience managing a large, diverse customer base

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Background in transport, logistics, waste, or similar operational industries

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Ability to resolve issues quickly and professionally

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Comfortable working independently and travelling regularly

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Exposure to contamination/specification education or compliance-based engagement

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Understanding of route optimisation or operational efficiency

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Key Attributes

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Robust relationship builder with commercial awareness

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Resilient and solutions-focused

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Highly organised with strong follow-through

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Motivated by targets, growth, and adding value back to the business

📌 Account Manager (City of Gold Coast)
🏢 Bush's Proteins
📍 City of Gold Coast