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- Handling Different PC Operating Systems ( Windows 7/8 and 10)
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- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
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- Basic knowledge of SOE and group policies
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- Printer support
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- Positive knowledge of MS Office tools installation & troubleshooting
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- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
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- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
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- Unboxing of devices and performing DOA (Dead on Arrival) process if needed.
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- Collection of device information (MAC address/ Model/ SN)
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- Connect devices to warehouse network
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- Physical installation of devices (installation of the tablet to a forklift,
installation of the physical printer)
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- Configuration of the device including OS and application level (as per manual)
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- Function test for each device
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- Label print test from performance, quality, speed, and stability.
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- Device setup and configuration knowledge transfer
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- Support Go-Live Change environment from INT to PROD
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- Printer general test
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IT Qualifications
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At least two of the following:
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- PC Laptop OEM Maintenance Certification
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- CompTIA A+ Certification
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- Microsoft Certified IT Professional (MCITP) certification in the desktop area
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- Microsoft Office Specialist (MOS) Certification
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