Job Description

At Summit Facilities Group, we manage a diverse portfolio of residential buildings with a focus on quality, reliability, and transparency. Known for our hands-on and proactive approach, we work closely with clients and residents to create safe, well-maintained, and thriving communities.

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Our collaborative culture, robust operational systems, industry-leading processes, and experienced leadership team provide Building Managers with the support, tools, and expertise to succeed. By combining innovative technology with deep industry knowledge, Summit has established itself as a leader in residential building and facilities management.

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About the Role

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You'll be working closely with Owners Corporation Committees, residents, contractors, and the Summit team to ensure the residential complex is safe, compliant, well maintained, and running smoothly.

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This role combines customer service, stakeholder management, and technical building operations. One moment you'll be managing stakeholder enquiries, the next you'll be coordinating contractors, reviewing compliance requirements, or troubleshooting a building infrastructure issue.

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We're looking for someone who is proactive, solutions-focused, and eager to learn. While building management experience is highly regarded, attitude, initiative, and a willingness to develop are equally important.

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What You'll Do

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- Build strong relationships with residents, Owners Corporations Committees, contractors, and service providers
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- Deliver a high level of customer service and act as the primary point of contact for residents and stakeholders
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- Respond to enquiries and resolve issues professionally, efficiently, and with a solutions-focused approach
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- Conduct routine building inspections and identify maintenance, operational, and compliance requirements
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- Monitor building performance and assist in troubleshooting maintenance and building systems issues
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- Coordinate contractors and trades to ensure works are completed safely, compliantly, and to a high standard
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- Manage access requests, move-ins, move-outs, and shared facilities
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- Prepare professional reports, incident summaries, maintenance updates, and stakeholder communications
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- Maintain accurate records using building management systems and operational software
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- Work with access control, CCTV, security, and other building technologies where required
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- Collaborate closely with the wider Summit team to deliver exceptional outcomes for clients and residents
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What We're Looking For

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- A natural problem-solver who takes ownership and follows things through to completion
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- Exceptional customer service and relationship-building skills
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- Strong communication skills, both written and verbal
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- Confidence engaging with residents, committees, contractors, and other stakeholders
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- Technical aptitude and an interest in building operations, maintenance, and compliance
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- A willingness to learn recent systems, technologies, and industry knowledge
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- Strong organisational and time management skills
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- Experience in building management, facilities management, property, hospitality, customer service, trades, or a related field is highly regarded
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- Experience with MYBOS, access control systems, CCTV platforms, or building compliance processes is an advantage, but not essential. Training will be provided.
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What You'll Get

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- Full-time, Monday to Friday role
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- Ongoing training, mentorship, and career development
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- Operational support from an Summit's robust systems and
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- Exposure to premium residential buildings and communities
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- Opportunities to develop both technical and stakeholder management skills
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- A rewarding career with a growing facilities management company
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📌 Building Manager (Residential Communities) (Victoria)
🏢 Summit Facilities Group
📍 Victoria