Job Description

Our team within IKEA n

At IKEA, our vision is to create a better everyday life for the many people.

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We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

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We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

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We are guided by our cultures & values, creating a great place to work.

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We stand for equality, diversity and inclusion.

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We care about people & planet and promote health & wellbeing.

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We nurture your development and provide career opportunities to unlock your potential.

What you need to know n

Working at IKEA has its benefits and rewards:

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- $29.65 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
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- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
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- Rosters published 4 weeks in advance.
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- 15% Co-worker discount
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- Subsidised meals and complimentary drinks in our Co-worker restaurant
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- Free uniforms provided
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- Free Co-worker parking
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- Bonus programme (where eligible)
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- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
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- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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- 24/7 access to our Employee Assistance Program for health and wellbeing support
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Additional Information: nn
- These positions are temporary part-time roles, offering 30 hours per fortnight. The contracts are scheduled to conclude in April 2027.
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- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
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- To be considered for this role you will be required to attend a group interview on Thursday 1st of October.
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- If you are successful for this role, you will be required to attend a 2-day Welcome induction.
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About this work area n

As Customer Co-worker your responsibilities will include, but are not limited to:

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- Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
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- Securing that all products passing through the entrance are paid for.
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- Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
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- Supporting customers booking their home delivery and collecting their click and collect.
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- Processing returns and resolving customer issues, recognising when to escape to someone with higher authorization.
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- Handling cash and card payments in a reliable, efficient, accurate and friendly way.
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- Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
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- Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
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As a Customer Co-worker you are: nn
- Passionate about securing a positive and seamless customer experience through utilising your robust customer service skills by interacting with and helping customers consistently.
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- Able to remain calm when faced with challenging situations and are pro-active to find solutions.
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- Able to comfortably interact with customers in a polite and friendly manner whilst having a 'Togetherness' mindset.
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- Able to work closely with your team and other departments or work independently.
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- Able to prioritise tasks in a fast-paced environment.
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- Demonstrate excellent communication skills and basic computer and systems literacy.
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We need people like you n

At IKEA, work is so much more than a job. Come join us!

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📌 Customer Service Co-worker (Victoria)
🏢 Ikea Gruppe
📍 Victoria