Job Description

Vetera Support Coordinator | Fixed Term Contract | Greencross Pet Wellness Company

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- Full-time
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Fixed-Term Project Role | Flexible Hybrid Working

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Join Greencross and help shape the future of veterinary care

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At Greencross Vets, we're passionate about pets and committed to delivering exceptional care through our network of clinics, hospitals, emergency centres and specialist services across Australia. We believe in creating a collaborative, supportive workplace where our people can grow, develop and make a genuine impact.

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As we continue the rollout of Vetera, our next-generation Practice Information Management System (PIMS), we're looking for a Vetera Support Coordinator to become the central point of contact for clinics and hospitals requiring support throughout this exciting transformation.

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This is a hands‐on coordination role ideal for someone who enjoys problem solving, stakeholder engagement, ticket management and supporting operational teams. You don't need previous Vetera experience as full training will be provided.

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About the Role

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Reporting to the PIMS Business Lead, you'll manage support requests from clinics and hospitals across the network, ensuring issues are accurately recorded, appropriately prioritised and driven through to resolution.

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You'll play an important role in helping our teams navigate change, providing timely updates, practical solutions and a seamless support experience throughout the Vetera implementation journey.

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Key responsibilities include:

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- Managing Vetera incidents, enquiries and change requests from clinics and hospitals
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- Owning tickets from receipt through to resolution and closure
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- Investigating and resolving straightforward queries using approved guidance
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- Escalating complex or high-impact issues to the appropriate teams
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- Coordinating support across technical, clinical, pricing, commercial and operational stakeholders




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- Communicating clearly and regularly with clinics throughout the lifecycle of each request
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- Identifying recurring issues and contributing to continuous improvement initiatives
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- Maintaining accurate support records, reports and documentation
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- Assisting clinics during rollout, go‐live and early adoption phases
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About You

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We're looking for someone who thrives in a fast‐paced environment and enjoys bringing clarity and structure to complex situations.

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You will ideally bring:

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- Experience in a service desk, application support, project support, operational support or ticket coordination role
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- Strong organisational skills and the ability to manage multiple priorities simultaneously
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- Excellent problem‐solving and investigative skills
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- Outstanding attention to detail and follow-through
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- Robust written and verbal communication skills
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- Confidence engaging with both operational and technical stakeholders
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- Experience using ticketing or service management platforms
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Highly regarded:

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- Veterinary, healthcare or multi‐site operations experience
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- Experience working with practice management, billing or operational systems
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- Experience with Vetera or RxWorks
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- Clinical or veterinary industry exposure
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Why Join Greencross?

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- Be part of a significant digital transformation project across one of Australia's leading veterinary networks
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- Flexible hybrid working arrangements
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- Work alongside passionate veterinary and business professionals
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- Opportunity to influence support processes and ways of working
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- Make a meaningful impact on clinic teams and patient care outcomes
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- Potential for role extension beyond the initial project term
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At Greencross Vets, our people are at the heart of everything we do. We foster a supportive and collaborative culture where innovation, continuous learning and teamwork are encouraged every day.

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#GPWC

📌 Vetera Support Coordinator | Fixed Term Contract | Greencross Pet Wellness Company (New South Wales)
🏢 Greencross Pet Wellness
📍 New South Wales