Job Description

About Us At Danny Met Sally, we're not your average disability service provider- we're a national premium provider with heart. Our mission is easy: to deliver the kind of care, respect, and support we'd want for our own family (Danny) or closest friend (Sally). Whether you're a client, a team member, a family member, or just passing through our doors, you matter. We're committed to creating a supportive, inclusive environment where everyone feels valued and empowered. To find out more about our story, visit:dannymetsally.com.au

n

This is a permanent Full-Time role based in our Gold Coast office/Hybrid. At Danny Met Sally, we're on a mission to deliver the highest standard of client care and support within the NDIS space. We're looking for a Client Services Officer to join our team and work closely with our amazing Client Services, and broader team. This is a hands‐on, case management role where every day is an opportunity to create positive impact.

n

NDIS Support Areas: Including In-Home Supports, Supported Independent Living (SIL), Respite, and Community Participation.

n

Relationship Building: Engage with clients, their families, and other stakeholders to build trust and ensure satisfaction. Regularly check in with clients both over the phone and in person.

n

Participant Support: From onboarding to ongoing case management, you'll be a steady,



supportive presence for the participants in your caseload.

n

Compliance & Quality Assurance: Support all aspects of onboarding and service delivery- including with care plans, assessments, and documentation, ensuring everything meets NDIS standards. Monitoring of participant progress notes and manage any areas of concern.

n

Ensure clear communication with all departments including rostering coordinators, finance, recruitment, housing and operations to ensure client requirements are understood and delivered aligned to the DMS values.

n

Liaise with Client Services to continually improve and develop processes and documentation aligned within the role.

n

About You You're not just looking for a job, you're looking for a place where you can grow and inspire. Most importantly, you align with our values: Integrity. Empathy. Creative. Inspire. Mindfulness. Bold. Essential Requirements

n

Experience in the NDIS sector, ideally within case management, with an understanding of NDIS funding, planning, and service delivery models

n

Self-starter who likes to leave things better than the way you find them

n

NDIS Worker Screening Check

n

Excellent communication and negotiation skills

n

Highly organised with exceptional attention to detail and the ability to manage multiple priorities

n

Valid Driver's Licence

📌 Client Services Officer (City of Gold Coast)
🏢 Danny Met Sally
📍 City of Gold Coast