As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.
n
While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community . We provide structured training, mentorship, and ongoing support for agents located in the Australia , ensuring you're fully equipped to succeed regardless of location.
n
Key Responsibilities
n
n
- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
n
nn
- Support clients with booking modifications, cancellations, and special travel requests.
n
nn
- Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
n
nn
- Follow up with clients to confirm travel plans and gather feedback post-trip.
n
nn
- Address concerns with empathy and efficiency, ensuring client satisfaction.
n
n
Benefits
n
n
- Remote flexibility - work from anywhere, with hours that fit your lifestyle.
n
nn
- Exclusive travel perks and access to industry-only discounts.
n
nn
- Professional growth - ongoing training and support from a dedicated team.
n
nn
- Be part of a passionate community focused on building dreams and memories through travel.
n
n
What We're Looking For
n
n
- Excellent communication skills-both written and verbal.
n
nn
- A background in customer service, ideally within travel, tourism, or hospitality.
n
nn
- High attention to detail, solid organizational habits, and a proactive mindset.
n
nn
- Tech-savvy and able to learn new systems and booking tools quickly.
n
nn
- A genuine enthusiasm for travel and helping others create memorable experiences.
n