Purpose As our Reservations Coordinator, you play a crucial role in assisting our hotel guests and groups from their initial inquiry to their arrival. Your expertise will be vital to providing support to our guests and teams alike. You will be the conduit between all departments to ensure their success. Primary Responsibilities Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay Safely and securely handle payment transactions, verifying billing details for accuracy Suggest room upgrades, offer special amenities,
and fulfil specific guest requests to elevate their stay Maintain meticulous reservation and group records to monitor room and event space availability and ensure smooth check-ins and check-outs Assist in resolving guest complaints or issues related to reservations, billing, or room assignments Coordinate group bookings and internal allocations, ensuring seamless communication and optimal room utilization Operating the switchboard to ensure all calls are appropriately resolved for all departments Skills and Experience Capable of embracing a adaptable rotating schedule, including nights, weekends, and public holidays Customer service-oriented with exceptional communication skills Minimum one years' experience in a relevant front office or reservations role Experience with Opera Cloud and Accor TARS applications highly desirable Problem-solving skills and the ability to remain calm under pressure Team player with a positive attitude and willingness to go the extra mile