Job Description

Power Progress. Partner with Producers. Grow Your Careerat RDO Equipment.

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At RDO Equipment, we're not just about machines, we're aboutpeople, progress, and purpose. Whether you're leading a team in the workshop,supporting technicians, or working closely with customers, your work helpspower the industries that build and feed Australia.

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We're looking for an experienced and motivated ServiceSupervisor to join our Sydney branch. This is an exciting opportunity for ahands-on leader who is passionate about developing people, building strongcustomer relationships, and driving workshop performance.

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Why RDO Equipment?

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- Workwith people who connect, collaborate, and make an impact together
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- Realcareer pathways and leadership development opportunities
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- Workwith the leading equipment brand Vermeer
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- Accessto the latest diagnostic technology and equipment in a clean, safe, andwell-equipped workshop
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- Bepart of a business that celebrates wins, supports one another, and buildscareers that matter
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About the Role

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Reporting to the Service Manager, you will play a keyleadership role in the day-to-day operation of the workshop, ensuringexceptional customer service, efficient workflow management, and a protected,productive working environment.

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Key Responsibilities

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- Providingexcellent customer service, seeking customer feedback, and offering adviceto customers over the phone
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- Monitoringand managing daily workshop workflow while ensuring compliance withcompany procedures and standards
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- Assigningjobs to Service Technicians and supporting team members with performance,development, and day-to-day operational matters
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- Schedulingand conducting in-house training for Service Technicians and apprentices
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- Maintainingproduct knowledge and liaising with the Parts Department as required
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- Assistingwith the management and resolution of customer concerns and disputes inconjunction with the Service Manager
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- Supportingthe timely completion of warranty claims and work-in-progress (WIP)requirements
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- Reviewingrepair work before equipment is released to customers to ensure qualitystandards are met
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- Drivinga strong safety culture and leading by example within the workshop
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About You

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To be successful in this role, you will bring:

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- Strongsupervisory or management experience with the ability to lead, mentor, anddevelop a high-performing team
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- AMechanical Trade Certificate (preferred but not essential)
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- Experiencewith engine overhauls and major repairs, including electrical, hydraulic,and diagnostic troubleshooting
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- Excellentcustomer service and communication skills
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- Strongorganisational and problem-solving abilities
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- Amature attitude and a logical, methodical approach to your work
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- Acurrent and valid driver's licence
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- High-riskwork tickets and/or licences will be highly regarded
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Who is RDO?

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RDO Equipment proudly represents Vermeer Corporation's rangeof Construction and Environmental equipment across Australia. Continuing a60-year Australian legacy of innovation and partnership with industry, weprovide specialist sales, service and parts support to customers acrossconstruction, environmental resource management, civil infrastructure,utilities, recycling and related industries.

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Ready to Make Your Mark?

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Ready to build what matters, lead a passionate team, andgrow your career with an industry leader?

📌 Service Supervisor (New South Wales)
🏢 Rdo Equipment
📍 New South Wales