Job Description

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Company Description n

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Anne’s Pantry is a successful and well-established group of Bakery Cafe stores specializing in handmade baked products and barista made coffee. Our specialty is made to order Banh Mi rolls which account for over 40% of our daily sales.

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Over the next year we expect to further expand into Franchising and plan to roll out Franchised stores at a rate of 1-2 per year initially. The longer term plan is to have 15+ stores in the next 5 years.

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Job Description n

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Role description and purpose

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The Anne’s Pantry Store Manager is responsible for managing the daily operations of the selected Anne’s Pantry store.

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The Store Manager is responsible for managing the development of their store, with overall responsibility for the operational & financial performance of the store, and includes being:

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- the custodian of the Anne's Pantry brand, delivering exceptional standards of quality, service and product within your store in line with organizational values and objectives.
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- developing the team in line with the learning & development, succession planning and growth strategies of the business.
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Key responsibilities

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Store management: You will work in the store(s) to support the daily operations as outlined below.

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- Support your store as required.
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- Conduct staff recruitment and training.
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- Oversee rostering to meet key KPI’s (key performance indicators)
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- Oversee ordering to meet key KPI’s (key performance indicators)
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- Complete general administration inc Deputy, Xero.
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- Maintain COGS and labour rates at required levels.
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- Support New Store opens.
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- Support Franchisee training in store if required
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- Help build Standard Operating Procedures (SOP’s)
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- Complete Compliance and store audits.
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- Help develop AP 5 Steps of Service
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- Respond to emails/phone calls promptly and create action plans accordingly.
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- Respond promptly to all customer enquiries and reviews.
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- Roll out marketing plans.
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Experience requirements.

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- Experience working in hospitality. 2- 3 years
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- Rostering experience
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- Staff and Team management experience
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- Hiring and Training experience
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Additional Information n

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Skills / Knowledge. (These skills will come with on the job training )

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- Hospitality Management skills
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- Rostering skills
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- Customer service skills
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- Training skills
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Personal Attributes

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- Leader
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- Results driven.
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- Qualified
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- Problem solver
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📌 Store Manager - Anne's Pantry Ashburton (New South Wales)
🏢 Anne's Pantry
📍 New South Wales