Job Description

Are you ready to launch your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team!

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Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

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The Role:

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As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

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Your responsibilities include:

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- Providing first-level technical support to end-users.
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- Troubleshooting and resolving IT-related queries and issues.
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- Knowledge of Office 365, SharePoint, Exchange, and Azure AD.
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- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
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- Documenting and tracking support requests.
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- Collaborating with the IT team to find solutions.
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Your skills:

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- A robust customer focus and a passion for helping others.
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- Previous experience in a similar role.
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- Knowledge of Office 365 and Windows AD.
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- Intermediate Level 1 ICT troubleshooting skills.
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- Excellent communication and professional phone manners.
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- The ability to prioritize tasks to meet SLAs.
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- A desire to learn and grow into more senior roles.
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- Good attention to detail.
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- Availability to work Monday - Friday, 8:30 am - 5 pm
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- Candidates must be permanent residents or citizens
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What's in it for you!

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- Ongoing career development opportunities.
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- A supportive and collaborative team environment.
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- Competitive compensation package.
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- Convenient location in Perth's eastern suburbs.
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📌 Service Desk Engineer - Level 1 (Rockingham)
🏢 Professional Search Group
📍 Rockingham