Job Description

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Deliver customer-obsessed service that drives customer satisfaction and first call resolution
n Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
n Support and educate customers on using digital platforms for personal banking
n Provide support for digital onboarding processes
n Listen, build trust, and ask appropriate questions to exceed customer expectations and improve outcomes
n Contribute to a team culture balanced across people, customer, risk, and performance
n Ensure compliance with internal policies, procedures, legislative requirements, and Underwriting Guidelines
n Support customers via face-to-face interaction and inbound and outbound calls

Requirements n

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- Experience in delivering high quality customer experience
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- Comfortable with digital customer service platforms to assist customers in real-time
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- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
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- Understanding of digital verification and ID validation systems used in customer onboarding
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- Proficiency in digital payment technologies, such as mobile wallets and online payments
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- Ability to handle and assist with digital banking queries and empower customers to manage their accounts online
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- Compliance with internal policies, procedures, legislative requirements including Privacy and FSRA, and Underwriting Guidelines
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Core Competencies n

Demonstrates expertise in delivering exceptional customer service through digital platforms, ensuring compliance with internal policies and legislative requirements while effectively supporting customers in their banking needs.

Highest-signal resume keywords n

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- Customer Experience Delivery
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- Digital Customer Service Platforms
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- Digital Payment Technologies
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- Compliance with Privacy and FSRA
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- Digital Verification and ID Validation
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Hard Skills nn
- Digital Banking Applications
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- Mobile Services Navigation
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- Digital Onboarding Processes
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- Troubleshooting Digital Banking Queries
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- Account Management Support
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Soft Skills nn
- Customer Trust Building
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- Effective Communication
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- Problem Solving
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- Team Collaboration
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- Listening Skills
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Industry Keywords nn
- Underwriting Guidelines
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- Legislative Requirements
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- Internal Policies
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- Customer Satisfaction
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- First Call Resolution
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Tools & Technologies nn
- Mobile Wallets
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- Online Payment Systems
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- Digital Platforms
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📌 S&S Banking Consultant (Moreton Bay Region)
🏢 Jobtailor
📍 Moreton Bay Region