Bayswater | Monday to Friday | Profit Share Available
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Lead Operations. Drive Customer Service. Grow the Business.
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EL Workforce is recruiting on behalf of our client, a well-established access hire equipment company based in Bayswater, to find an experienced and motivated Operations Manager.
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This is a hands-on leadership position where you will take ownership of the day-to-day operations, ensuring the business runs efficiently, the fleet is maintained to a high standard, and customers receive exceptional service.
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About the Role
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As Operations Manager, you will play a key role in keeping the business moving. You'll oversee the daily operation of the hire fleet while coordinating scheduling, maintenance, staff and customers.
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Your responsibilities will include:
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- Managing the day-to-day operations of the access hire business
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- Coordinating equipment deliveries, collections and scheduling
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- Managing fleet maintenance, servicing, inspections and repairs
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- Ensuring equipment is available, compliant and ready for hire
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- Managing and supporting the operations team
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- Building strong relationships with customers and ensuring excellent customer service
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- Handling customer enquiries and resolving issues efficiently
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- Coordinating with drivers, technicians, suppliers and customers
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- Improving operational processes,
efficiency and fleet utilisation
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- Monitoring equipment availability and turnaround times
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- Ensuring safety and compliance standards are maintained
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- Identifying opportunities to improve business performance and profitability
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What We're Looking For
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We're looking for someone who is organised, commercially minded and customer-focused, with robust operational experience.
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You'll ideally have:
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- Experience in operations, fleet management, equipment hire, plant hire, logistics or a similar industry
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- Strong scheduling and organisational skills
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- Experience overseeing fleet maintenance and servicing
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- Excellent communication and customer service skills
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- Strong problem-solving abilities
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- Previous experience managing or leading a team
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- A hands-on approach and the ability to work in a fast-paced environment
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- Commercial awareness and a focus on efficiency and profitability
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- A current driver's licence
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What's On Offer?
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Monday to Friday - no weekend work
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Senior operational leadership role
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Opportunity to make a genuine impact on the business
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Strong focus on customer service and operational excellence
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Profit share opportunity available
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Long-term career opportunity
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Work with an established and growing access hire business
📌 Operations Manager- Equipment Hire (Victoria)
🏢 E L Workforce
📍 Victoria
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