Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Lead to join our Field Services Team in Melbourne.

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What You'll Do:

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- Leveragestrong time management to manage onsite work and team leader obligations.
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- Using attention to detail toexhibitreliability and follow through, closing the loop on actions andcommitmentsand seeing customer engagements through to the end.
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- Providing day-to-day team leadershipto direct reports, providing guidance, answering questions and being an escalation process.
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- Be an excellent example forupcoming Desktop Support Officers,demonstratingtheir strong work ethic,accountabilityand customer experience first attitude.
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- Providing guidance,reinforcing expectations, recognisinggood work, addressing issues early and mentoring junior staff members.
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- Empowered to make customer-focused decisions to enable their team to provide CT's extreme support promise. They will need to use their professionalism, understanding of the business and holistic view to make quick decisions.
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- RepresentCT and Field Services confidently onsite and via email/phone. This person will be an escalation point for customerconcerns, andwill be key inalleviatingfrustration.
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- Identifyand implement process improvements to streamline operations.
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- Follow documented procedures,



ensuringdirect reports are too andidentifyingopportunities for improvement.
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- Collaborate with other departments to deliver the bestqualitysolutions.
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What You'll Bring:

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- Willingness to learn leadership fundamentals – performance conversations, expectation-setting, and people processes and an openness to receive feedback to make improvement as a technical leader while collaborating and contributing ideas to improve field operations and service quality
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- An operational and technical person with a strong customer service focus, L2 device support foundation, onsite service delivery awareness, processdevelopmentand adherence.
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- Excellent communication and presentation skills, with the ability to convey complex information toIT andnon-ITstakeholders.
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- Detail-oriented witha high levelof accuracy and a commitment to meeting tight deadlines.
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- Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
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- Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a quick-paced environment.
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

📌 Desktop Support Lead - VIC (Victoria)
🏢 Centorrino Technologies
📍 Victoria