We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.
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Skills:
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– Excellent communication skills, both verbal and written
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– Strong problem-solving abilities
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– Ability to work well under pressure in a fast-paced environment
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– Attention to detail
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– Knowledge of customer service principles and practices
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Responsibilities:
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– Answering incoming calls and responding to customer inquiries in a professional manner
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– Providing information about products or services offered by the company
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– Resolving customer complaints or issues effectively and efficiently
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– Processing orders, returns, and exchanges accurately
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– Maintaining accurate records of interactions with customers
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Qualifications:
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– High school diploma or equivalent required
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– 1+ years of experience in a customer service role preferred
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– Proficiency in Microsoft Office applications
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– Ability to work flexible schedule, including weekends if necessary
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📌 Technical Support / Customer Service (Victoria)
🏢 Australian Private Networks Pty
📍 Victoria
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