Job Description

Perched right on the beachfront at Burleigh Heads, Burleigh Pavilion is one of the Gold Coast's most iconic hospitality venues — where great food, cold drinks, ocean views and good times come together.

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With multiple spaces, busy service periods, events, live entertainment and a diverse mix of guests, no two days at The Pav are quite the same. We're a fast-paced, high-energy venue that prides itself on delivering exceptional hospitality while creating a fun and supportive environment for our people.

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Job Overview

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The Pavilion Restaurant Manager is responsible for the smooth and efficient operation of the front of house support teams, ensuring a high standard of service, guest experience and team performance.

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Working closely with the Venue Manager and Head Chef, this role oversees Hosts, Food Runners and associated FOH operations, including rostering, wages, table allocations and menu management.

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Key Responsibilities & Accountabilities

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Guest Experience & Service

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- Ensure a consistently high standard of guest service
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- Manage guest feedback and resolve service issues promptly.
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- Support the smooth flow of service across the venue.
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Hosts & Reservations





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- Lead and manage the Host team.
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- Oversee table allocations, bookings and floor plans.
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- Manage waitlists, walk-ins and reservation flow.
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Lead Service Operations and Floor Staff

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- Lead and coordinate the Food Runner team.
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- Maintain communication between the kitchen and floor teams.
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Menu Management

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- Work with the Head Chef on menu updates and changes.
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- Coordinate menu editing, proofing and printing.
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Wages & Labour Management

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- Prepare and manage rosters for Hosts and Food Runners.
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- Monitor labour costs and staffing levels.
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- Recruit, onboard and train team members.
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- Provide coaching, feedback and performance support.
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Key Performance Areas

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- Guest satisfaction and service standards.
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- Efficient table allocations and service flow.
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- Food Runner efficiency and accuracy.
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- FOH team performance and engagement.
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- Effective wage and labour management.
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- Accuracy and presentation of menus.
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- Robust communication between FOH, Kitchen and Management.
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📌 Pavilion Restaurant Manager (City of Gold Coast)
🏢 Burleigh Pavilion
📍 City of Gold Coast