Job Description

Report To n

Senior Manager, Deposit & Digital Performance

Location n

Head Office

Closing Date n

15-Sep-2026

Job Description Job Responsibilities n

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- Drive the growth of deposit balances across key product lines, ensuring sustainable and stable portfolio expansion.
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- Monitor deposit portfolio performance across CASA, Term Deposit, and Contractual Savings, identifying key trends, risks, and opportunities.
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- Analyze customer segments, product performance, balance movements, and market trends to identify growth and risk areas.
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- Analyze daily, weekly, and monthly deposit movements to ensure stable and sustainable portfolio growth.
n
- Track customer behavior, account activity, and product performance to support targeted growth strategies.
n
- Provide insights and recommendations to improve deposit mix (CASA %), reduce high-cost funds, and strengthen funding stability.
n
- Coordinate with branch teams (ROs/RS/RMs) and other stakeholders to support acquisition, retention strategies, and address abnormal balance fluctuations.
n
- Conduct regular branch visits to support execution and gather feedback for process and service improvements.
n
- Reinforce strategic initiatives to ensure sustainable deposit balance growth.
n
- Drive growth of depositors and digital adoption through effective acquisition across branches, digital platforms, and partnership/referral channels.
n
- Manage and monitor digital onboarding, mobile banking adoption, and online account opening conversion and usage.
n
- Collaborate with Digital Banking, Marketing, and Product teams to optimize onboarding and improve conversion and engagement.
n
- Support the rollout of new digital features, enhancements, and campaigns to attract and retain deposit customers.
n
- Collect customer feedback, identify gaps, and work with relevant teams to improve customer experience and digital journey.
n
- Reinforce implementation of merchant monitoring and site visits in line with SOPs.
n
- Ensure acquisition and onboarding activities comply with regulatory requirements, internal policies, and risk management standards.
n
- Assist in designing sales kits, training materials, and FAQs for frontline teams.
n

Job Responsibilities nn
- Drive the growth of deposit balances across key product lines, ensuring sustainable and stable portfolio expansion.
n
- Monitor deposit portfolio performance across CASA, Term Deposit, and Contractual Savings, identifying key trends, risks, and opportunities.
n
- Analyze customer segments, product performance, balance movements, and market trends to identify growth and risk areas.
n
- Analyze daily, weekly, and monthly deposit movements to ensure stable and sustainable portfolio growth.
n
- Track customer behavior, account activity, and product performance to support targeted growth strategies.
n
- Provide insights and recommendations to improve deposit mix (CASA %),



reduce high-cost funds, and strengthen funding stability.
n
- Coordinate with branch teams (ROs/RS/RMs) and other stakeholders to support acquisition, retention strategies, and address abnormal balance fluctuations.
n
- Conduct regular branch visits to support execution and gather feedback for process and service improvements.
n
- Reinforce strategic initiatives to ensure sustainable deposit balance growth.
n
- Drive growth of depositors and digital adoption through effective acquisition across branches, digital platforms, and partnership/referral channels.
n
- Manage and monitor digital onboarding, mobile banking adoption, and online account opening conversion and usage.
n
- Collaborate with Digital Banking, Marketing, and Product teams to optimize onboarding and improve conversion and engagement.
n
- Support the rollout of new digital features, enhancements, and campaigns to attract and retain deposit customers.
n
- Collect customer feedback, identify gaps, and work with relevant teams to improve customer experience and digital journey.
n
- Reinforce implementation of merchant monitoring and site visits in line with SOPs.
n
- Ensure acquisition and onboarding activities comply with regulatory requirements, internal policies, and risk management standards.
n
- Assist in designing sales kits, training materials, and FAQs for frontline teams.
n

Job Responsibilities nn
- Drive the growth of deposit balances across key product lines, ensuring sustainable and stable portfolio expansion.
n
- Monitor deposit portfolio performance across CASA, Term Deposit, and Contractual Savings, identifying key trends, risks, and opportunities.
n
- Analyze customer segments, product performance, balance movements, and market trends to identify growth and risk areas.
n
- Analyze daily, weekly, and monthly deposit movements to ensure stable and sustainable portfolio growth.
n
- Track customer behavior, account activity, and product performance to support targeted growth strategies.
n
- Provide insights and recommendations to improve deposit mix (CASA %), reduce high-cost funds, and strengthen funding stability.
n
- Coordinate with branch teams (ROs/RS/RMs) and other stakeholders to support acquisition, retention strategies, and address abnormal balance fluctuations.
n
- Conduct regular branch visits to support execution and gather feedback for process and service improvements.
n
- Reinforce strategic initiatives to ensure sustainable deposit balance growth.
n




- Drive growth of depositors and digital adoption through effective acquisition across branches, digital platforms, and partnership/referral channels.
n
- Manage and monitor digital onboarding, mobile banking adoption, and online account opening conversion and usage.
n
- Collaborate with Digital Banking, Marketing, and Product teams to optimize onboarding and improve conversion and engagement.
n
- Support the rollout of new digital features, enhancements, and campaigns to attract and retain deposit customers.
n
- Collect customer feedback, identify gaps, and work with relevant teams to improve customer experience and digital journey.
n
- Reinforce implementation of merchant monitoring and site visits in line with SOPs.
n
- Ensure acquisition and onboarding activities comply with regulatory requirements, internal policies, and risk management standards.
n
- Assist in designing sales kits, training materials, and FAQs for frontline teams.
n

Qualification And Experiences nn
- Bachelor’s degree in Commerce, Banking, Business Administration, or related field.
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- At least 3 years of relevant experience in non-credit operations, preferably in a bank or MDI institution.
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- Experience in quality control or compliance roles is a strong advantage.
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- Requires to expert of Ms. Excel (advance excel is prefer).
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- Good problem solving skill.
n
- Be able to communicate with verity people with the cross functional.
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- Be able to travel and conduct branch visits as required.
n
- Excellent interpersonal skill.
n

Qualification And Experiences nn
- Bachelor’s degree in Commerce, Banking, Business Administration, or related field.
n
- At least 3 years of relevant experience in non-credit operations, preferably in a bank or MDI institution.
n
- Experience in quality control or compliance roles is a strong advantage.
n
- Requires to expert of Ms. Excel (advance excel is prefer).
n
- Valuable problem solving skill.
n
- Be able to communicate with verity people with the cross functional.
n
- Be able to travel and conduct branch visits as required.
n
- Excellent interpersonal skill.
n

Qualification And Experiences nn
- Bachelor’s degree in Commerce, Banking, Business Administration, or related field.
n
- At least 3 years of relevant experience in non-credit operations, preferably in a bank or MDI institution.
n
- Experience in quality control or compliance roles is a strong advantage.
n
- Requires to expert of Ms. Excel (advance excel is prefer).
n
- Good problem solving skill.
n
- Be able to communicate with verity people with the cross functional.
n
- Be able to travel and conduct branch visits as required.
n
- Excellent interpersonal skill.
n

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📌 Senior Deposit & Digital Acquisition Management Officer (Southern Downs Regional)
🏢 AMK Bank
📍 Southern Downs Regional