Job Description

Introduction

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Who we are

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CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

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Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

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We are proud to be an Equal Chance Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels,



we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

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Description n
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Job Description:

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- Ensure the smooth check-in and check-out of all guests.
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- Accommodate the requests and needs of all guests, make recommendations, and upsell rooms and related services.
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- Proactively communicate any guest feedback to the Duty Manager to ensure 100% guest satisfaction.
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- Answer and direct incoming calls from inside and outside the hotel.
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- Answer and process reservation enquiries if required.
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- Maintain current knowledge of all room rates and packages available.
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- Dispatch requests to the appropriate department.
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- Monitoring the safety and security of the hotel.
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Skills And Experiences n
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Desired Skills and Experience:

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- 6 Months' experience as a Guest Service Agent or receptionist in a hotel is desirable but not essential.
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- Exceptional customer service skills, communication, and time management skills
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- A friendly and outgoing personality
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- Proven ability to work unsupervised.
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- Flexibility to work weekends and evening shifts including public holidays.
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📌 Guest Service Agent (South Australia)
🏢 SONG People & Culture
📍 South Australia