Job Description

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Summary:

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The Sales Support and Customer Service Specialist plays a crucial role in ensuring customer satisfaction and supporting the sales team within the manufacturing and production industry. Based in Kewdale, Western Australia, this permanent full-time position involves providing exceptional service to clients, managing inquiries, and facilitating smooth sales processes to contribute to the overall success of the business.

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Responsibilities:

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- Assist customers with inquiries and provide product information to enhance their purchasing experience.
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- Process sales orders and ensure timely delivery of products to clients.
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- Collaborate with the sales team to support sales initiatives and achieve targets.
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- Maintain accurate records of customer interactions and transactions in the database.
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- Resolve customer complaints and issues promptly and effectively.
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- Prepare sales reports and assist in the analysis of sales data to identify trends.
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- Coordinate with production and logistics teams to ensure customer requirements are met.
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Qualifications:

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- Associate degree or equivalent experience in a relevant field.
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- Proven experience in sales support or customer service, preferably in the manufacturing sector.
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- Strong communication and interpersonal skills to effectively engage with customers and team members.
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- Proficient in using CRM software and Microsoft Office Suite.
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- Ability to work in a quick-paced environment and manage multiple tasks efficiently.
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- Strong problem-solving skills and attention to detail.
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📌 Sales Support and Customer Service Specialist (Perth)
🏢 Maspro Engineering Trading Pty
📍 Perth