Job Description

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We are currently seeking an experienced Senior Duck Creek Policy Configurator to design, configure, and support policy administration solutions within a large-scale insurance technology setting.

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This role provides the opportunity to work closely with business stakeholders, product owners, and delivery teams to build and enhance Duck Creek Rating, Policy, and Manuscripts capabilities. You will play a key role in delivering reliable, scalable, and compliant policy administration solutions that support the full policy lifecycle, while driving best practices across configuration, testing, and production support activities.

Key Responsibilities n

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- Configure and maintain Duck Creek Rating components to implement accurate, compliant, and efficient insurance product rating logic.
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- Develop and enhance Duck Creek Policy configurations to support end-to-end policy administration processes, including new business, endorsements, renewals, and cancellations.
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- Configure Duck Creek Manuscripts to support custom forms, clauses, coverage wording, and policy documentation requirements.
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- Collaborate with Business Analysts, Product Owners, and stakeholders to translate business requirements into scalable and maintainable configuration solutions.
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- Design and implement policy administration functionality aligned with business, regulatory, and operational requirements.
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- Perform configuration unit testing and support system integration testing activities to validate rating rules, policy workflows, and document generation capabilities.
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- Analyse and resolve defects identified during testing and production support, performing root cause analysis and implementing sustainable fixes.
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- Support production environments by troubleshooting policy administration and rating issues, responding to incidents, and ensuring minimal business disruption.
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- Coordinate with QA, operations, and release teams to support successful deployments and maintain configuration consistency across environments.
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- Document configuration designs, business rule mappings, technical decisions, and implementation approaches to support knowledge sharing and ongoing maintenance.
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- Contribute to continuous improvement initiatives by identifying reusable patterns, configuration standards, and best practices across the Duck Creek platform.
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- Participate in team knowledge-sharing sessions and provide guidance on Duck Creek configuration methodologies and delivery approaches.
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Skills & Experience n

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- Proven experience configuring and supporting Duck Creek Policy , Duck Creek Rating , and Duck Creek Manuscripts within insurance environments.
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- Strong understanding of policy administration systems and the insurance policy lifecycle, including recent business, endorsements,



renewals, cancellations, and policy servicing.
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- Experience configuring insurance product rating models, underwriting rules, forms selection, and policy workflows.
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- Ability to translate business requirements into functional and technical configuration solutions.
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- Experience supporting testing activities, including unit testing, system integration testing, defect resolution, and production validation.
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- Strong troubleshooting skills with the ability to analyse configuration, data, and workflow issues in complex insurance platforms.
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- Experience supporting production environments and managing incidents, service requests, and operational support activities.
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- Strong understanding of insurance business processes and policy administration best practices.
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- Experience working within Agile delivery environments alongside Product Owners, Business Analysts, QA teams, and Developers.
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- Excellent documentation skills with the ability to create clear configuration specifications, business rule mappings, and support artefacts.
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- Strong communication and stakeholder management skills with the ability to work effectively across business and technical teams.
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- Experience identifying opportunities for reusability, standardisation, and continuous improvement within Duck Creek implementations.
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Cognizant is committed to providing Equal Employment Opportunities.

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Successful candidates will be required to undergo a background check.

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📌 Senior Duck Creek Policy Configurator (New South Wales)
🏢 Cognizant
📍 New South Wales