n
- Manage the daily workflow of the club's MSC team to ensure the club reaches monthly sales targets
n
- Achieve individual proportionate monthly and annual sales targets
n
- Create structure so the MSC team achieves daily minimum performance criteria
n
- Assist with delivering sales training for the MSC team
n
- Achieve monthly member retention and growth budgets
n
- Respond to enquiries by phone, email or in person within 24 hours
n
- Support the Club and Regional Manager in developing membership-growth initiatives
n
- Support the Club Manager in developing the MSC fortnightly roster
n
- Own the full member journey from joiners to leavers
n
- Maintain exceptional front desk operations and service standards
n
- Coach and mentor the team to achieve goals and foster a member-focused culture
n
n
Requirements
n
n
- Proven sales and customer service experience with a clear ability to hit KPIs
n
- Understanding of the cycle of selling and sales techniques including up-selling and cross-selling
n
- Previous experience managing the customer journey to achieve successful customer outcomes
n
- Understanding of customer retention strategies and metrics highly regarded
n
- Previous experience managing and mentoring a team
n
- Ability to set and motivate others toward a goal
n
- Experience using business computer systems
n
- Current First Aid and CPR certificates
n
- Resume and cover letter detailing experience, attributes and achievements
n
n
Core Competencies
n
Demonstrates robust sales and customer service expertise, with a focus on achieving KPIs and fostering a member-focused culture. Proven ability to manage and mentor teams while implementing effective customer retention strategies.
n
Highest-signal resume keywords
n
n
- Sales Target Achievement
n
- Customer Journey Management
n
- Team Management and Mentoring
n
- Customer Retention Strategies
n
- Sales Training Delivery
n
n
ATS Optimization Keywords
n
Hard Skills
n
n
- Sales Techniques
n
- KPI Achievement
n
- Customer Service Experience
n
- Up-Selling
n
- Cross-Selling
n
- Performance Criteria Management
n
- Business Computer Systems
n
n
Soft Skills
n
n
- Goal Motivation
n
- Coaching
n
- Mentoring
n
- Communication
n
n
Certifications & Qualifications
n
n
- First Aid Certificate
n
- CPR Certificate
n
n
Industry Keywords
n
n
- Membership Growth Initiatives
n
- Front Desk Operations
n
- Member Journey
n
- Sales Training
n
- Customer Retention Metrics
n