Job Description

Global Vision Recruitment on behalf of Modex Solutions Pty Ltdn
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nDate Posted: August 18, 2026n
nPosition: ICT Customer Support Officern
nSalary: $79,000 - $85,000 per annum plus 12% Superannuationn
nHours: 38 hours per weekn
nMode: Full Timen
nLocation: 101 Moray Street, South Melbourne, VIC 3205n
nExperience required: Minimum 1 year experience with software installation, configuration, and troubleshootingn
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nModex Solutions Pty Ltd is seeking an ICT Customer Support Officer. This full-time South Melbourne position offers an opportunity for an experienced IT qualified to provide technical support across Microsoft 365, cloud applications, software, hardware, and IT infrastructure.n
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nDuties and Responsibilities (but not limited to):n
n•Provide timely and effective support to users across Microsoft 365, cloud applications, and other software platforms by diagnosing and resolving software and hardware issues.n
n•Analyse user requirements and recommend appropriate software, hardware, and network solutions to resolve problems efficiently.n
n•Install, configure, and maintain software applications, including Microsoft 365 apps, ensuring compatibility and optimal performance.n
n•Support network implementation, connectivity troubleshooting, and the smooth operation of IT infrastructure.n
n•Adapt and optimise existing applications and system settings to meet user needs and improve workflow efficiency.n
n•Provide basic website support and assist with related application tasks.n
n•Provide Level 2/3 MSP support.n




n•Develop and maintain documentation, including user guides, technical instructions, and system records, to support effective IT operations.n
n•Monitor system performance, identify recurring issues, and implement process improvements to reduce downtime and increase operational efficiency.n
n•Communicate professionally with clients, manage multiple requests in an SLA-driven environment, and ensure consistent high-quality support.n
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nQualifications:n
n•Tertiary qualification on Information Technology, Computer Science, Computer Engineering, or a related fieldn
n•Or Diploma on Information Technology or a related fieldn
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nOther Skills and Requirements:n
n•Proven ability to provide technical support in a Microsoft 365 or modern workplace n
n•environment.n
n•Minimum 1 year experience with software installation, configuration, and troubleshooting.n
n•Knowledge of networking fundamentals, peripheral devices, and cloud applications.n
n•Strong communication skills with the ability to explain technical concepts clearly to non-technical users.n
n•Ability to prioritise tasks, manage multiple client requests, and work effectively in a team environment.n
n•Experience with Power Automate, SharePoint, Teams, and Azure AD (Entra ID) is highly desirablen
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nIf you have the required IT experience, technical skills, and customer-focused approach, we encourage you to apply and join Modex Solutions Pty Ltd. Please submit your resume for consideration.

📌 ICT Customer Support Officer (Victoria)
🏢 Global Vision Recruitment
📍 Victoria