Job Description

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Work just feels different when you’re centred at the heart of good times. It’s about joining a family of big, iconic brands that bring everyone together to celebrate, connect and socialise. So put a spark back in your day, working in an setting where you will experience growth on tap, and outstanding brands like Stone&Wood;, XXXX, Hahn & Hyoketsu.

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We’re currently recruiting for one 6-month fixed term opportunity based in our York Street, Sydney office. We’ll also soon be recruiting for multiple 3-month summer positions to support us through our peak period, so if a shorter-term opportunity is more your style, we’d still love to hear from you!

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Our team operates Monday to Friday between 8:00am and 6:00pm . To support business needs, you'll need to be available to work either shift and possibly public holidays.

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Some of your responsibilities include:

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- Managing service interactions through a variety of channels, including phone, email, and marketplace,



ensuring exceptional service across all platforms.
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- Providing solutions that exceed customer expectations, aiming for first call resolution with every interaction.
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- Maintaining accurate and detailed records of customer interactions and transactions.
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- Embracing a mindset focused on continuous improvement to enhance our service standards and delight our customers.
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What we're looking for:

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- A strong focus on customer and consumer satisfaction.
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- Excellent communication skills with a knack for making customers feel heard and valued.
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- Strong problem-solving abilities to tackle customer concerns with grace and creativity.
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- A passion for learning and a willingness to continuously improve your skills.
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- An innovative mindset with the ability to think outside the box and improve processes.
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📌 Service Executive - Fixed Term Contract (New South Wales)
🏢 Lion
📍 New South Wales