Senior Problem Manager: ITIL Expert & Incident Response (Victoria)

Senior Problem Manager: ITIL Expert & Incident Response (Victoria)

18 Sep
|
HCL Technologies
|
Victoria

18 Sep

HCL Technologies

Victoria

Job Description

HCLTech seeks a seasoned Problem Manager to oversee infrastructure problem management, incident escalation, and root cause analysis across regional operations. The role demands ITIL proficiency, experience in incident handling, and cross-functional coordination to improve service delivery.

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The candidate will drive service quality improvements, lead investigations, and mentor team members while ensuring continuity during outages.

📌 Senior Problem Manager: ITIL Expert & Incident Response (Victoria)
🏢 HCL Technologies
📍 Victoria

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