Job Description

Stratacare is looking for a friendly, organised and customer-focused Strata Finance Coordinator to join our Finance team on the Gold Coast.

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Stratacare is a growing Queensland strata management company known for delivering exceptional customer service and professional support to the communities we manage. We're passionate about people, teamwork and creating positive outcomes for our clients and employees.

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About the role

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As a Strata Finance Coordinator, you will be the first point of contact for many finance-related enquiries from lot owners, committees, creditors and suppliers. You will work closely with our finance team to provide excellent customer service while supporting the day-to-day administration of strata financial matters.

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This is a great opportunity for someone who enjoys helping people, has basic accounting knowledge, and thrives in a fast-paced team environment. Previous strata experience is desirable but not essential. We are happy to train the right person with a positive attitude and willingness to learn.

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Key responsibilities

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Answer phone calls and email enquiries relating to owner and committee finance matters

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Respond to creditor and supplier payment enquiries

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Contact owners regarding overdue levy accounts and payment arrangements

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Assist with levy and account enquiries

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Support the finance team with general administration and ad hoc tasks

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Maintain accurate records and notes within company systems

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Work collaboratively with body corporate managers and other internal teams

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Deliver excellent customer service to internal and external stakeholders

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About you

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Has excellent communication and customer service skills

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Enjoys speaking with people and building positive relationships

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Has basic accounting or finance knowledge

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Is confident using Microsoft Office and computer systems

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Has strong organisational skills and attention to detail

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Is a team player who is willing to assist wherever needed

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Can remain professional and calm when dealing with difficult conversations

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Has previous strata industry experience (preferred but not essential)

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1 day work from home each week (after training)

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Fortnightly workplace massages

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Paid birthday leave each year & $100 birthday gift

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Supportive and friendly team culture

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Ongoing training and career development

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Stable and growing Queensland company

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Up-to-date Gold Coast office location

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Varied role with a mix of customer service, administration and finance

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Opportunity to build a long‐term career in the strata industry

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Be part of a team that genuinely values its people

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Unlock job insights

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Hirer responsiveness Salary match Number of applicants

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- What's your expected annual base salary?
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- How many years' experience do you have as a Finance Coordinator?
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- How much notice are you required to give your current employer?
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What can I earn as a Finance Coordinator

📌 Strata Finance Coordinator (City of Gold Coast)
🏢 Stratacare Australia
📍 City of Gold Coast