Job Description

Chief Operations & Transformation Officer

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The Prospect

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Serving as a core executive team member, you will hold ultimate accountability for shaping, funding, and executing the operating model required to scale the business.

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You will direct core operations, transformation programmes, and enterprise governance to deliver operational resilience, regulatory compliance, productivity improvements, and sustainable earnings growth.

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Key Responsibilities

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- Executive Leadership and Strategy: Establish and direct the A&NZ; transformation mandate, translating global and local corporate strategy into an executable multi-year roadmap that protects margins and drives market share.
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- Operating Model Transformation: Architect and deploy target operating models across distribution, underwriting operations, claims, and shared services to structurally reduce cost-to-serve and scale capacity.
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- Digital, Data, and Process Modernisation: Sponsor and steer digital investments, leveraging process automation, data analytics, and modernised core platforms to build operational resilience and improve customer retention.
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- Portfolio Governance and Capital Allocation: Direct enterprise PMO and investment governance,



maintaining rigorous accountability for delivery milestones, resource constraints, enterprise risk, and tangible ROI.
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- Cross-Functional Executive Alignment: Partner closely with executive peers across business units, risk, finance, and regional leadership to arbitrate priority trade-offs, sequencing, and cross-functional dependencies.
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Candidate Profile

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- Executive background leading enterprise operations, core platform modernisation, and large-scale transformation within complex, highly regulated financial services environments, with insurance market depth strongly preferred.
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- Proven experience architecting enterprise target operating models, digital capabilities, and multi-year change portfolios with clear P&L; and cost-efficiency outcomes.
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- Institutional-grade governance discipline, with a track record managing capital allocation, regulatory exposure, and operational risk at board and committee levels.
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- Exceptional executive presence, with the ability to influence cross-functional business heads, drive execution accountability, and manage regional matrix structures.
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📌 Chief Operations & Transformation Officer (New South Wales)
🏢 Talenza
📍 New South Wales