Job Description

Position Objective:

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Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management. Represent Arsenault in a positive manner while interacting multiple times a day with key customers. Provide additional customer support through detailed follow-up from order processing to delivery of the product.

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Essential Duties:

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- Perform all order entry, maintenance, and inquiry along with other duties as assigned.
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- Communicate all backorder and order issues to customers on a regular basis
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- Communicate with procurement and or distribution to expedite customer needs
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- Monitor orders and inventory position as needed to maximize service and reduce inventory and inventory handling costs.
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- Analyze stock positions and address concerns for customers
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- Represent Arsenault in a positive and professional manner while interacting multiple times a day with key customers
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- Responsible for the resolution of routine questions and problems. Provide alternative suggestions to satisfy customer requirements when necessary
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- Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures
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- Seek to understand and anticipate the unique needs of customers
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- Responsible for maintaining a professional relationship with customers
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- Create a positive customer experience through professionalism, knowledge and effort by creating a climate in which the customer has confidence.
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- Retain knowledge of and understand the requirements provided for the performance of all duties.
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- Analyze job related information and make decisions based on previous experience.
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- Use good judgment to control call interaction and when possible strive for single call resolution
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- Personally promote a positive work environment by exemplifying honesty, integrity and passion
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Physical Requirements:

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- Must be able to view computer screen for long periods of time. (up to 10 hours)
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- Must have the ability to enter information using a computer keyboard for extended periods of time (up to 10 hours).
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- Sitting for extended periods of time is required (up to 10 hours). Stretching and periodic standing in the work area are encouraged.
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- Must be able to work in a phone intensive environment taking up to 200 phone calls per day.
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- Must be able to work in a structured environment with a high level of accountability.
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- Must be able to bend, reach above ones head and occasionally lift up to 16 kilos
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- Ability to adjust to the stress of meeting deadlines.
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Training Requirements:

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- Training will address the essential duties required of this position.
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- This position will require continuous product and technical training.
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- Various Systems training required to perform tasks
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Other Requirements:

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- Living in Australia
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- High School Certificate, Bachelor Degree preferred
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- Minimum of 2 years of Customer Service, sales or other highly interactive service experience
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- Transparent, professional and concise communication skills; written and verbal.
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- Must have proficient adaptable computer skills
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- Basic mathematical skills
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- Self-motivated and possess excellent organizational skills.
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Required Competencies:

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- Manage Work
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- Build Customer Satisfaction
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- Continuous Improvement
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- Collaborate
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Note: This Job Description is not intended to describe every element of the position. From time to time staff may be asked to perform various job related duties not listed.

📌 Customer Service Officer (Perth)
🏢 Arsenault
📍 Perth