Job Description

Join the team at Westaway Restorations, where we help families, businesses and communities across Northern NSW and South East Queensland recover after floods, fires, storms and mould damage. For over 35 years, people have trusted us to help put their lives back together, and we're looking for an Office Coordinator to join our team.

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At Westaway, you'll work alongside an experienced and supportive team and get exposure to every part of the business. We also support ongoing training and career development.

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About the role

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This is a support role for our General Manager and Business Manager. They carry responsibility for how the business runs; your job is to take work off their plate and make sure the things that keep the business moving actually get done.

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Day to day that means supplies and warehouse stock across our locations, vehicles and fleet, IT setup and assets, and the people and subcontractor paperwork that sits behind all of it. On top of that you'll be handed projects, like pulling together information for insurer scorecards or getting a set of records into order. You'll be shown what's needed and supported through it.

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Experience in administration, office coordination or a related field is advantageous rather than essential. We're also willing to consider candidates with the right attitude, work ethic and aptitude who are looking to build a career in the restoration industry.

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No two weeks look the same. There's a steady rhythm of office and compliance administration, and then there are storm events, when the phones run hot and everyone pitches in. The people who enjoy it here are the ones who like being useful when things get busy.

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Over time you'll learn how every role in the business works, so you can step in and cover where you're needed. That might be supporting the claims side when someone's on leave, or picking up a piece of scheduling during a busy run. It's how we keep a small team resilient, and it means you'll understand this business from end to end in a way most administrative roles never do.

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What you'll be doing

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Supplies,



warehouse and logistics

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Ordering warehouse consumables, equipment and stock for our locations

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Regular stock checks at the warehouse, tracking levels and reordering so crews aren't caught short mid-job

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Occasional visits to our other locations alongside the General Manager or Business Manager

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Uniform and PPE ordering, sizing and distribution

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Coordinating deliveries and transfers of stock and equipment between sites

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General office administration, supplies, printing and post

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Fleet and vehicles

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Scheduling and booking vehicle servicing, registrations and repairs

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Managing fuel cards, tolls and vehicle records

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Coordinating vehicle logistics across locations, including allocations and changeovers

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IT and assets

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Setting up laptops, mobiles and accounts for new starters, and recovering them when people leave

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Maintaining the IT asset register

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First point of contact for IT support, telco and office facility accounts

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People and compliance administration

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Employee onboarding and offboarding, including inductions, document collection and system setups

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Maintaining HR records, training registers and licence renewals

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Administrative support for our health, safety, quality and environment systems

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Keeping critical documentation filed correctly and up to date

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Subcontractor administration

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Helping onboard new subcontractors, including collecting licences, insurances and induction paperwork

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Keeping the subcontractor register up to date and flagging certificates before they expire

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Chasing outstanding paperwork and answering routine queries

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Keeping our job management systems accurate and up to date

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Claims and scheduling support

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Covering claims management and scheduling duties during team members' annual leave

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Supporting our Claims Managers through event periods, including coordinating specialist services

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Assisting with KPI tracking and reporting so claims stay within insurer timeframes

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Projects and general support

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Collating and presenting information for insurer scorecards and reporting

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Getting records, registers and files into order

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Whatever else the General Manager or Business Manager needs a hand with

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What you'll bring

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You're a doer. You see what needs doing and get on with it without being asked twice

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You're organised, and you follow through on the boring things as well as the interesting ones

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You're reliable and you turn up

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You're comfortable with computers and quick to pick up new systems

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You can write a clear, polite email and you're happy on the phone

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You want to learn. This role touches every part of the business and there's a lot to take in

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Discretion, because you'll see confidential information daily

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Current driver's licence

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Helpful, but not essential

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Any administration, retail, warehouse or customer service experience

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Background in insurance, construction, trades or restoration

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Exposure to stock control, procurement or fleet administration

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Why You'll Love Working With Us

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Training & development – we support ongoing training and industry certification

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Experience recognised – relevant experience and skills are valued and rewarded

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Career opportunity – build a long-term career in an essential and growing industry

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Variety – no two weeks are the same, and you'll get exposure to every part of the business

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Genuine flexibility – we're understanding when it comes to leave, family and the things life throws at you

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Supportive culture – join a down-to-earth team that genuinely has your back

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Make a difference – help people and businesses recover after floods, fires, storms and other unexpected events

📌 Office Coordinator (City of Gold Coast)
🏢 Westaway Restorations
📍 City of Gold Coast