Job Description

MAYDAY Recruitment is proud to partner with a leading funeral and memorial services provider to recruit an experienced Operations Manager to lead the day-to-day operations of a beautiful memorial park and support a dedicated team.

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This is a unique opportunity for an experienced operational leader from hospitality, retail, facilities, landscaping, horticulture, property, community services or another customer-focused environment who is ready to take their leadership skills into a role with genuine purpose.

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Importantly, this is a Monday-Friday position with no evening or weekend work.

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You'll play a key role in ensuring the memorial park is beautifully presented, operationally efficient and provides a respectful and welcoming setting for families and the local community.

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The Role

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Reporting to the ParkManager, you'll take ownership of the day-to-day operations, people, facilities and presentation of the site, while working closely with internal teams to ensure families receive an exceptional level of care and service.

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This is a varied, hands-on leadership role where no two days will be the same. You'll balance people leadership, customer service, grounds and facilities, financial performance, compliance and continuous improvement.

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Key Responsibilities

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- Lead, coach and develop a team of operational and grounds staff
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- Oversee the presentation, maintenance and development of the memorial park and gardens
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- Ensure the site is maintained to a high standard and remains a beautiful, peaceful environment for families
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- Manage day-to-day operations, budgets, performance and financial targets
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- Work closely with sales,



funeral and customer-facing teams to deliver seamless outcomes for families
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- Drive continuous improvement, process optimisation and operational efficiencies
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- Ensure compliance across WHS, risk management and company policies
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- Build strong relationships with the local community, families and key stakeholders
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- Respond to customer feedback with empathy and professionalism
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- Be a visible, hands-on leader who is happy to get involved and support the team
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- Develop an understanding of the cremation process and associated operational requirements
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About You

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We're looking for a people-focused operational leader who enjoys being hands-on, takes pride in presentation and has a genuine passion for delivering a great customer experience.

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Your background could be in hospitality, retail, hotels, restaurants, facilities, property, parks and gardens, landscaping, horticulture, community services, aged care, funeral services or another service-based environment.

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You'll ideally bring:

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- Proven experience leading teams and managing day-to-day operations
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- Strong people leadership, coaching and team development skills
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- A background in hospitality or retail management would be highly regarded
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- Experience managing gardens, grounds, landscaping, horticulture, facilities or property would be advantageous
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- Strong customer service and stakeholder management skills
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- Commercial and financial acumen, including experience managing budgets and targets
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- A proactive approach to process improvement and operational efficiency
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- Strong communication skills and the ability to build trusted relationships
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- Empathy, emotional resilience and maturity
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- Comfort working within a funeral and memorial environment, including around the deceased
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- A willingness to learn and understand the cremation process
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- A hands‐on, practical approach and genuine "can‐do" attitude
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You don't need to have worked in the funeral industry before. If you have strong leadership experience in hospitality, retail or another fast-paced customer-focused environment, and are comfortable working in a sensitive setting, we'd love to hear from you.

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Why This Opportunity?

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This is more than an Operations Manager role. The environment you oversee has real meaning for the families and community who use it.

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You'll have the opportunity to lead a team, care for a beautiful environment and ensure families feel supported and respected when they visit.

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And unlike many operational leadership roles, you'll enjoy predictable Monday-Friday hours with no evening or weekend work, giving you the opportunity to use your leadership skills in a meaningful environment while maintaining a strong work-life balance.

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If you're an experienced Hospitality, Retail or Operations Manager who takes pride in people, presentation and service, and you're ready for a role where your work genuinely matters, we'd love to hear from you.

📌 Operations Manager (City of Gold Coast)
🏢 Mayday Recruitment Group
📍 City of Gold Coast