Job Description

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Thinking about a career change? If you’ve worked in retail, hospitality or customer service and love staying busy, you already have the skills to thrive at WOTSO.

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At WOTSO, we create versatile, convenient and local coworking spaces that bring people together and support businesses to thrive. Our spaces are built around community, connection and everyday convenience, with regular events, a diverse mix of members, and environments that feel welcoming.

Key Responsibilities Community & Member Experience n

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- Be the friendly face of the space - welcoming members and visitors and creating a strong first impression
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- Act as the go-to person for members, providing support across in-person, phone and email enquiries
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- Build genuine relationships with members and foster a strong sense of community
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- Deliver a consistent and engaging onboarding experience for new members
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- Plan and host community events, including weekly socials and monthly breakfasts
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- Create and share communications that keep members informed and connected
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Sales & Space Operations nn
- Manage the day-to-day operations of the coworking space alongside the Regional Manager
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- Respond to enquiries, run space tours and convert leads into memberships
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- Maintain high presentation standards across the space at all times
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- Support local marketing initiatives (including social media and community outreach)
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- Assist with general administration and operational tasks
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- Take a hands-on approach - no job is too small
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New Site Operational Support nn
- Assist with setup of the new coworking space, including arranging furniture, signage, kitchen supplies, and general presentation.
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- Coordinate ordering, delivery, and installation of furnishings and goods with approval from the Regional Manager.
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- Support project management of onsite trades during the fit-out period, including scheduling, access, and quality checks.
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- Ensure the site remains safe and clean during fit-out and opening stages.
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About You nn
- Experience in retail or hospitality management, or similar customer-facing leadership roles
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- Confident communicator with a warm, professional and approachable style
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- Highly organised and comfortable juggling a variety of tasks
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- Energetic and happy being on your feet throughout the day
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- Passionate about building community and creating positive experiences
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- Aligned with WOTSO’s values of community, flexibility and sustainability
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Why Join WOTSO? nn
- Be part of a community-focused, fun and supportive environment
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- Enjoy variety, no two days are the same
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- Structured onboarding and ongoing training
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- Full-time role with consistent weekday hours (no weekends)
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- Access to Friends of WOTSO and WOTSO Wellbeing perks
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- Join a growing Australian-owned business recognised as a Certified Great Place to Work for three consecutive years
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📌 Space Leader (Monash)
🏢 WOTSO
📍 Monash