Pickles Auctions in Sydney is seeking a Service Desk Lead to manage a team of 4–6 Analysts, oversee all requests and incidents, and act as the escalation point when needed. You will own and drive strategic initiatives, mature escalation and ticketing processes, and develop dashboards to report on Service Desk performance.
The role requires 3–5 years IT experience with team leadership, ITIL Incident Management, robust customer service, and hands‑on knowledge of AD/Entra ID, Microsoft 365,
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📌 Service Desk Team Lead: Coach, Resolve & Improve IT Support (New South Wales)
🏢 Pickles Auctions
📍 New South Wales
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