Job Description

Team Leader - Desktop Home Assessors n

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- Sunshine / Hybrid | Full-time
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- Leading national insurer | Property claims focus
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- Competitive salary + bonus + benefits
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MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division. We’re looking for a Team Leader to manage a team ofDesktop Home Assessors, responsible for assessing and managing home insurance claims end-to-end using virtual tools.

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This is a great opportunity for someone with anInsurance building, estimating or restorationbackground who wants to step into a corporate leadership environment while still using their technical knowledge in a meaningful way.

About the Role n

In this role, you’ll manage a team and a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.

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You’ll be responsible for:

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- Providing day-to-day leadership, guidance and support to a team of claims professionals
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- Monitoring team performance, workloads, SLAs and claims outcomes to ensure service standards are consistently met
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- Coaching and mentoring team members, providing feedback and supporting their technical and professional development
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- Escalating complex or high-risk claims and providing technical guidance on appropriate claims outcomes
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- Conducting desktop assessments of property damage using virtual tools and supplier reports
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- Determining cause of damage, policy coverage and appropriate repair methods
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- Working closely with builders, suppliers, repairers and internal claims teams
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About You n

You’ll bring a practical, hands‑on understanding of building or construction and be comfortable working in a rapid‑paced claims environment.

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You’ll have:

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- Strong Team leadership experienceandqualities
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- Experience in Insurance building, estimating, restoration, construction, or insurance assessing (trade background highly regarded)
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- Strong understanding of residential building practices and repair methods
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- Ability to interpret scopes, quotes and technical reports
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- Strong attention to detail and sound decision‑making skills
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- Excellent communication and stakeholder management ability
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- A customer‑first mindset with resilience and empathy
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Why This Role? n

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- Step into agrowing national insurer with strong career pathways
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- Hybrid working and modern desktop assessment tools
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- Supportive, collaborative team culture
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📌 Team Leader - Desktop Home Assessors (Brimbank City)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Brimbank City