Job Description

Are you a highly organised professional with a passion for customer service and attention to detail? Do you enjoy working in a fast-paced environment where no two days are the same?

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Northline is looking for a motivated and customer-focused Administration Support Officer to join our team in St Marys . In this role, you will be at the heart of our operations, supporting drivers, customers, and visitors while ensuring the smooth and accurate flow of information across the business.

You'll play a key role in creating a positive customer experience, maintaining accurate records, and helping ensure deliveries are processed efficiently and effectively. Permanent Full-Time Morning Shift n
n8:00am - 4:00pm Why Join Northline? Professional Growth n

Access ongoing development opportunities and genuine career progression pathways.

Supportive Environment n

Join a collaborative team that values your contributions and supports your success.

Competitive Advantages n

Be rewarded with a role that promotes employee wellbeing, work-life balance, and a positive workplace culture.

What You'll Do n

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- Customer Service Excellence: Provide a welcoming and professional first impression by greeting drivers, visitors, and customers while communicating important site safety requirements.
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- Document Accuracy: Review and process operational documentation including Connotes, Delivery Sheets, and Proof of Delivery (PODs), ensuring all paperwork is complete and accurate.
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- Data Management: Accurately enter, reconcile, and maintain data within company systems while meeting all tracking and measurement requirements.
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- Safety & Compliance: Verify dangerous goods documentation and ensure processes are followed for private and pre-paid customers.
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- Team Collaboration: Work closely with Debriefing, Fleet Control,



Client Services, and Sales/Account Management teams to support seamless day-to-day operations.
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What We're Looking For Attention to Detail n

A keen eye for accuracy with the ability to identify and resolve discrepancies efficiently.

Safety Focus n

A strong commitment to Health and Safety practices and maintaining a safe working environment.

Customer Service n

A proactive, customer-focused approach backed by excellent communication and interpersonal skills.

Technical Skills n

Strong Microsoft Office and data entry skills. Previous experience or knowledge of the national freight industry will be highly regarded.

Team Player n

The ability to build positive working relationships and contribute effectively within a collaborative team environment.

Who Is Northline? n

Northline is an experienced Australian-based global logistics business with an industry-leading national network and an international reach across more than 100 countries.

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Our customers' freight may start or end in major international cities, regional towns, or remote communities, but wherever the destination, Northline delivers.

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At Northline, we believe our people are one of our greatest assets. As a progressive Australian family-owned business, we are proud of what we achieve and are committed to recognising and rewarding those who consistently go above and beyond.

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That is why we are Australia's Global Logistics People.

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Northline is committed to maintaining a safe workplace for all employees. Successful candidates will be required to pass a pre-employment medical, including a drug and alcohol screening, as well as a police clearance check.

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If you are looking for a rewarding opportunity with a respected Australian logistics leader, we would love to hear from you. Apply today and become part of Australia's Global Logistics People!

📌 Administration Support Officer (New South Wales)
🏢 Northline
📍 New South Wales