Contact Center Solutions Engineer (New South Wales)

Contact Center Solutions Engineer (New South Wales)

18 Sep
|
Ampstek
|
New South Wales

18 Sep

Ampstek

New South Wales

Ampstek is seeking an experienced L2 Support specialist to ensure reliable operation of Genesys Engage production environments. You will troubleshoot routing, IVR, CTI, agent desktop, SIP, and reporting incidents, and perform RCAs to drive permanent fixes.

You will monitor platform health, logs, alarms, and performance metrics while coordinating changes with cross-functional teams to maintain service quality and uptime.

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📌 Contact Center Solutions Engineer (New South Wales)
🏢 Ampstek
📍 New South Wales

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